AquaTruReviews of aquatru.com

My RO carafe water system makes my water taste so good, even my teenage dtr will now drink water! I bought 2 carafe pitchers so I can always have enough water chilled in the fridge!

Great Customer Service by Fernando ext118 I think

Very convenience, healthy water available all the time

While initially it worked, that did not last long. From having to replace the first (yellow) filter in less then two months, and the second (blue) filter soon thereafter. The water processing/filtering is slooooow, it is beyond ridiculous. It drips, there's no flow to it at all. We troubleshot the machine for every possible thing that may be responsible for the drip-drip-drip, rather than having a regular flow. It takes forever to fill up the pitcher. This, along with having to purchase filters 'every five minutes' is simply not worth it. Less then three months, and we're ready to go back to the horrible Brita water pitcher; at least we don't wait for the filtered water for a whole day. Steer away from this product. Go for something else.

I love the filter, the water is delicious my family loves it also and that's all they needed for buy for them. Honestly I recommend it to friends and neighbors, they purchased, now I'm thinking that I won a reward 😃

I appreciate the quality product and the efficiency of delivery.

I love the AquaTru products. I have bought three of their carafe style units in the last year, one for my home, one for my daughter, and one for our canal home. That being said,I will say I’m not impressed with their customer service policies. The unit I got for our Canal home has not worked correctly from the day I got it. Getting the reservoir tank in and out of the unit is such a battle! The one I have at my home and the one my daughter has easily slide in and out. I even brought my reservoir tank from my house to our other place to see if that was the problem. That one was a battle to insert and get out as well. When I notified customer service for help, I spoke to a very nice guy however, he warned me “the steps to get a replacement were going to be many.” I told him the thing never worked right from the beginning and that I had two prior ones to compare it to. He apologized and said you still have to go through the many steps. I went through the initial steps, checking springs, etc. with him. He said he would send me a descaling kit to make sure there was no scale buildup. I told him there’s no way there was any scale as it was brand new. he said it’s a necessary step in the “protocol” for a return. I don’t understand this. The unit obviously is faulty if it started from day one. I don’t know why I have to go through all these hoops to prove that it needs to be replaced. It’s not as though it was my first one and I had set it up incorrectly or something. I had set up two prior! So, as I said, I love your product, I have recommended it to many people, but I don’t feel like you stand behind it like you should. A good customer should not have to go through such a pain to get a faulty unit replaced. Update: Well, AquaTru has contacted me and is sending a new base unit. I very much appreciate this and it restores my faith in customer service. As I said before, I am a big fan of their product. Give it an A++

Awesome product, thoughtful design and functionality.