AquaTruReviews of aquatru.com

I bought this less than two years ago and it already leaks.

I enjoy the great clean tasting water

By far one of the worst companies I had to deal with. Normally you get bad product or bad customer service. With AquaTrue both are absolutely terrible. I regret spending my money on their product. Unfortunately as I have spent around €400 on the product I'm stuck with using it but definitely DO NOT recommend it to anyone.

I purchase my unit 3/2025 and the unit broke after 10 months of using it. Reprehensive kept telling us to buy descaling kit and powder and eventually the motor broke and the company won't replace the broken part even when it was under warrantee.

# AquaTru Carafe Review **Rating: 2 stars** I purchased the AquaTru Carafe specifically for nitrate removal, which they advertise as one of the 84 contaminants their system removes. After extensive testing with a calibrated meter that tests TDS and nitrates separately, the unit did not perform to industry standards. **Important distinction for consumers:** TDS (Total Dissolved Solids) and nitrates are two different measurements. Most water filters advertise TDS removal, but if you need specific contaminant removal like nitrates, you need to test for that contaminant specifically—not just TDS. **My test results:** - Source water (Prescott, AZ tap): 121 PPM TDS / 4 PPM nitrates - AquaTru Carafe output: 0 PPM TDS / 1 PPM nitrates The TDS removal was fine (0 PPM). The problem is nitrates. **The math:** - My nitrate rejection rate: 75% - Industry standard for RO nitrate rejection: 83-95% - AquaTru claims IAPMO certification to NSF standards for nitrate removal At 75% rejection, this unit does not meet the industry standard for reverse osmosis nitrate removal. I tested consistently over 30+ filtration cycles—the result was always 1 PPM nitrates. **Customer service experience:** When I contacted support with my documented test results, they repeatedly responded with information about TDS, water hardness, and "meter variance in the 0-2 PPM range." They did not understand that I was testing nitrates separately from TDS—these are different measurements. After multiple emails clarifying this, I gave up and requested a refund. **Refund process:** They did provide a prepaid return label. However, despite marketing an "unconditional 100% satisfaction guarantee," they deducted $39.90 in shipping from my refund. **Bottom line:** If you only care about TDS reduction, this unit works. If you need specific contaminant removal like nitrates—which they advertise—test it yourself and don't assume it's working just because your TDS reads low. For comparison, a $35 ZeroWater pitcher achieved 0 PPM TDS and 0 nitrates when functioning properly. A $315 "certified RO system" should outperform a pitcher filter on the contaminants it certifies it removes --------- Update to reply to the response I contacted support multiple times with test data before returning the unit. They also advertise an "unconditional 100% satisfaction guarantee" but deducted $39.90 from my refun

Where’s 0 stars ? This company is a bad joke. Like 15 years ago my orders from China would take 2 months to be delivered…but this company took that personally. I made my order end of November 2025, yes. It is now 21st March 2026. I have not received my order. Surely these guys paid for the great reviews all over the place.

delivery times are absolutely out of this world! if you are willing to wait till the plastik is grown at the trees then you can buy ... haahhaha terrible!

Good water, crap company. Chose them, in part, because filters were easy and inexpensive on Amazon Canada. I didn’t want to be ordering stuff from the US, paying shipping and fees. Then the company stops selling the filters on Amazon and when they finally come back, they are WAY more expensive. So I go to order from the company and if I want all 3 filters, my only option is to buy a 2-year, $250 bundle. Sales rep tells me that they’ll ship in 2 days. A week later, company still hasn’t shipped, no answer at the # the company’s website says can be called “anytime” and when I finally reach someone, I get “sorry for the miscommunication, your order is cancelled”. No interest in making it right. No effort to retain me as a customer. Clarified my priorities, don’t do business with people who don’t earn it. Aquatru doesn’t earn anything.