Christina
I ordered the 13x6 ombré platinum…
I ordered the 13x6 ombré platinum balayage frontal wig. The color was great however the quality of the wig was not the greatest. No smell, not a lot of shedding however it is extremely thin it’s not possible to do a middle part or side the hair literally has to be straight back for it to look decent due to the hair not being full enough to have hair hanging in your face, nothing but gaps and does not hold a curl. The wig was only worn for literally one night because of how thin the wig was.
Reply from Arabella hairJul 11, 2026
Hi there, Thank you for sharing your feedback. We sincerely apologize for any inconvenience this experience has caused. The density of the 13x6 gradient platinum blonde wig you purchased does not meet our standards at all. We completely understand your dissatisfaction—a wig that is so sparse, with gaps at the parting, is simply unwearable and should be able to maintain its curl. If you are not satisfied with the product, we hope to resolve this matter properly. Please contact us, and we will provide you with a satisfactory solution. We appreciate your honest feedback and will improve our quality control processes to prevent such issues from recurring. We look forward to resolving your issue as soon as possible. Sincerely, Arabella Hair



