Excellent
Based on 55 reviews
Arapahoe Credit Union4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Local, not-for-profit and capable of handling most of your day to day finances, Arapahoe CU is your Colorado Credit Union. We offer simplicity over everything and do everything we can to make be your financial support staff.
Arapahoe Credit Union (arapahoecu.org) has 55 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
55 approved reviews, newest moderated first
Anne C.
Best customer service and security!!
Reply from Arapahoe Credit UnionMay 2, 2019
Thanks, Anne! We always love to hear this and think the credit union is pretty great as well. Best, Colin ACU Communications
Shayne R.
I recently applied for a loan and Scott McKerley handle it. He was very helpful and the process was very smooth and simple. I have banked with ACU for a number of years and service has always been great.
Reply from Arapahoe Credit UnionMar 15, 2019
Thanks for the kind words, Shayne! We’ll pass along your feedback to Scott and his manager. Any additional help please let us know, we’ll be around! Best, Colin ACU Communications
James M.
When I applied for my loan Thais Hill was very informative and quick to get any of my questions answered. She kept in touch with me before and after the loan was given to me. I was very happy with my dealings with Arapahoe C. U. Thanks for all you do for me. I've been a member there for over thirty eight years. Thanks again, Jim Mendez
Reply from Arapahoe Credit UnionMar 12, 2019
Thanks, Jim. Glad to have you as member and happy we were able to help! I will absolutely be letting Thais and her manager know your feedback. Best, Colin ACU Communications
jean
Customer service thorough and accurate.
Reply from Arapahoe Credit UnionJan 30, 2019
Hello, Very glad to hear this, Jean. Thanks for review and we’ll be here if you need anything! Best, Colin ACU Communications
juliane S.
I have been a member of this bank since childhood and have had nothing but positive experiences. Securing a car loan was a very transparent and efficient experience and as I travel a lot the vast network of partner branches makes it very easy for me to bank from anywhere. I have found myself wishing I could deposit checks by photo and I have run into times where I was unable to cash a check that had been signed over to me from another party - and while this is inconvenient, it is understandable and ACU should ultimately be commended on their thoroughness. Your money is in good hands and every step of their process demonstrates that.
Reply from Arapahoe Credit UnionJan 30, 2019
Hi Juliane, I’m glad that your experience at ACU has been mostly positive over the years. We appreciate the honest review. While it doesn’t really help you here, I wanted to let you know the reason we are holding off on remote deposit capture is the risk of a lawsuit. There are a number of court cases going on right now centered on the use of that technology. Until they settle, we don’t want to put our members’ deposits at risk. Hopefully, we’ll be able to offer it soon! Again, thanks for your time! If you need anything, please don’t hesitate to contact us. Best, Colin ACU Communications
Linda H.
Love it overall, but hard to get in touch with and website frequently doesn't work. Otherwise I would give them 5 stars
Reply from Arapahoe Credit UnionJan 25, 2019
Thank you for your honest review and feedback, Linda! Our objective is to get that five star review you mentioned and will work towards that with you in the future. That said, I have to, personally, apologize for the website. We have been going through a number of upgrades and changes during recent years and any issues would be, at least in part, on me. Though, I assure you we are correcting any errors and doing everything we can to avoid future problems. As for being able to contact us, I am sending that feedback on to our executive management. If we need to work on our responsiveness, we absolutely will. Again, though, thank you for your time. We will be here if you need anything! Best, Colin ACU Communications
Jordan
This has been my bank since childhood and I have no intentions of switching. They are really friendly and easy to work with on everything.
Reply from Arapahoe Credit UnionJan 17, 2019
Glad to have you as member, Jordan. Thanks for the kind words! Best, Colin ACU Communications
Lowell
Over all very good treatment and service. Especially when my wife was along. I stopped in one time for info only on CD's and thought the CD person, [not a teller] seemed to be too busy and wanted to get on to something else. I took this as an exception to the otherwise good service.
Reply from Arapahoe Credit UnionJan 15, 2019
Dear Lowell, Thank you for taking the time to review us, Lowell. It looks like we, for the most part, provided the service we strive for and are glad to hear it! Though, it looks like we also have an opportunity to improve. I will make sure your feedback makes it to the desk of our Chief Operating Officer for review. Hopefully, you next visit will run much smoother! Of course, if you ever need anything, please feel free to reach out to my team directly at [email protected]. Our Director of Virtual Services is also remarkable at finding solutions for our members, especially when travel and branch visits are involved. His name is Jason and he can be reached directly at extension 1061. Best, Sean Martin ACU Communications
