Hopalong C.
Awful
Awful. Total ripoff.

Poor
Based on 83 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arch Insurance is a global provider of specialty insurance solutions, offering a broad array of products to individuals, businesses, and organizations. As part of Arch Capital Group Ltd., a publicly traded company with a reputation for financial strength and innovation, Arch Insurance consistently receives strong ratings from leading credit agencies.With a focus on delivering customized and flexible coverage, Arch serves a wide range of industries and group types, including employers, schools, non-profits, sports organizations, healthcare institutions, and travel-related businesses. From accident and supplemental health insurance to business travel and disability products, Arch’s offerings are designed to meet evolving market demands and help clients manage risk with confidence.What sets Arch apart is its commitment to collaboration, responsiveness, and continuous improvement—values captured in its promise of Pursuing Better Together℠. With vertically integrated operations, Arch provides a seamless experience from product design through claims processing. Innovative digital platforms like Arch APEX make quoting, enrollment, and policy management efficient and user-friendly for brokers and clients alike.To learn more about Arch’s wide-ranging capabilities and explore insurance solutions tailored to your needs, visit archinsurance.com.
Arch Insurance US (archinsurance.com) has 83 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
83 approved reviews, newest moderated first
Hopalong C.
Awful. Total ripoff.
Flor R.
Mi experiencia fue genial. El personal que me asitio con el papelo, fue una muchacha muy amable de la compania Arch insurance me trato muy bien y me brindaron toda la ayuda necesaria. Gracias por ser hospitalarios en momentos tan dificiles. Solo tengo mucho agradecimiento y que Dios los bendiga para que sigan ayudando a mas personas que lo nececite.
Reply from Arch Insurance USOct 14, 2026
Flor: Gracias por sus amables palabras y por dedicar tiempo a compartir su experiencia. Agradecemos haber podido brindarle apoyo cuando más lo necesitaba y nos aseguraremos de transmitir su reconocimiento a nuestro equipo. Le deseamos lo mejor y le agradecemos que nos haya permitido ayudarle. —El equipo de Arch Insurance [Translation from Google Translate] My experience was great. The person who assisted me with the paperwork—a very kind young woman from Arch Insurance—treated me very well and provided all the help I needed. Thank you for your hospitality during such difficult times. I am deeply grateful, and may God bless you so that you can continue helping others in need. --- Flor, Thank you for your kind words and for taking the time to share your experience. We're grateful we could provide support when you needed it most, and we'll be sure to share your recognition with our team. Wishing you all the best, and thank you for allowing us to assist you. -The Arch Insurance Team
customer E.
Hey I would like to that I never received my last check I hade lost my card n I hade to report it so
Reply from Arch Insurance USSep 22, 2026
Eddie, Thank you for leaving a review. At the time of writing, one of our representatives should have reached out to you. If you need anything else, please do not hesitate to call. Regards, The Arch Insurance Team
Laura W.
Every time I called, the customer service staff members were helpful and to the point. I received my PFL checks as expected and didn't have any issues submitting my requirements to receive the PFL benefits. Overall no issues!
Reply from Arch Insurance USSep 3, 2026
Laura, Thank you for taking the time to leave us a review. We appreciate the feedback! Regards, The Arch Insurance Team
Shauna
What a great experience I had during my maternity leave! I received my short term disability efficiently, they communicated wonderfully as well for my PFL.
Reply from Arch Insurance USSep 3, 2026
Shauna, Congratulations on your new addition! We are so glad we were able to help you on this journey. Regards, The Arch Insurance Team
Thieny H.
Arch Insurance customer service was good. All my questions got answered and my paid leave got approved in a timely manner so I don’t have to worry about it while also caring for a newborn. Much better than some other companies (Sedgwick)
Reply from Arch Insurance USAug 31, 2026
Thieny, Congratulations on your new addition! We are happy to support you during this time. Best wishes, The Arch Insurance Team
Tammy L.
Checks arrived weekly. Only gave 4 stars as the checks were not consistent. Most weeks arrived on a Tuesday, A few times, Wednesday.
Reply from Arch Insurance USAug 25, 2026
Tammy, Thank you for taking the time to leave a review. While we issue paper checks on a regular schedule, we rely on the USPS for delivery. That may result in an inconsistent experience. If you ever need to file a claim again in the future, please ask about our electronic funds transfer option for a more reliable delivery experience. Regards, The Arch Insurance Team
Paloma F.
Great service!!! I received my payment on time without delays!! Thank you!!
Reply from Arch Insurance USAug 17, 2026
Paloma, Thank you for taking the time to leave us a review. We are glad we were able to help. Regards, The Arch Insurance Team