Average
Based on 130 reviews
Arc Home3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.Arc Home LLC is an Equal Housing Opportunity Lender.Company NMLS #81386For a full list of our licenses, please follow this link.
Arc Home (archomellc.com) has 130 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 12 reviews with 2 stars · Clear filters
customer
Great start at initial application and things have changed ... poor response time and never takes my calls.
Reply from Arc HomeJul 24, 2022
Good Morning, We are sorry to hear your experience has changed. Providing the best loan experience is very important to us at Arc Home. We will have someone reach out to you tomorrow to discuss any open questions regarding your application. Please let us know the best time to reach you. Thank you, Arc Home
Customer
After pulling my credit and having me submit the necessary documentation for a refi, I was told later that the application was cancelled due to not owning the property longer than 6 months. This should've been expressed in the beginning of the process.
Reply from Arc HomeApr 25, 2022
Good Morning, Thank you for taking the time to leave a review. We are sorry to hear of your experience. Our Sales Director will reach out to you directly to speak with you more about your experience. Thank you, Arc Home
Jean
No one will call you back
Reply from Arc HomeSep 2, 2021
Hi Jean, We apologize for the inconvenience. To confirm, our phone number is (844) 851-3600. Please email us at [email protected] and we will get back to you ASAP. Thank you, The Arc Home Team
Alami B.
Too many requested documents. Some are irrelevant. Complicated underwriting process. Leading to decline.
Reply from Arc HomeSep 2, 2021
Hi Alami, Thank you for taking the time to leave a review. There are a number of documents required to make sure one is a qualified borrower, and we try to take the time to explain why each step is needed. We apologize if it was unclear. Thank you, The Arc Home Team
ARC mortgage C.
I have been with ARC for quite a few years, recently I have refinanced and remained with ARC. The refinance went near flawlessly, just the normal hiccups that occur with any financing. However if you ever need to speak to a person due to an issue be prepared to wait an hour or more because of the automated phone system. With the refinancing there was a problem with my last payment. All payment for my mortgage were always processed electronically, After being on hold for 94 minutes, I was told my payment information was incorrect for this last payment. Therefore it was sent to ARC collection, I mailed a paper check, as this was the only form of payment the agent said they would accept, over 3 weeks ago. The payment has still not been accepted, it is still a looming headache that seems to have no possible resolution in sight. Although the mortgage account shows a zero balance I am told, by one agent, that the payment still needs to be made, and by another agent that the balance is zero don't worry about it. Its my credit rating, not ARCs do do worry about it. Just poor customer service starting with a fully automated phone system that has little instructions on how to contact a live person, be prepared to go through multiple menus and be disconnected several times.
Reply from Arc HomeApr 28, 2021
Hi, I'm so sorry to hear about the frustration during your experience with us but appreciate the honest review. Please feel free to reach out to us at [email protected] if you'd like to discuss further.
Paul W. J.
Terrible service. Called a dozen times to have my 1098 corrected. Don't use!! FffffFfffc on service! They won't call you back and just play games.
Reply from Arc HomeApr 28, 2021
Hi, we do apologize for the inconvenience. Please feel free to reach out to us at [email protected] if you'd like to discuss further.
Mr. M.
Did not find this company willing to give a fair assessment when it comes to refinancing a loane with them. Found it best to work with another lender for a better oppertunity to lower interest rates and the amount that you pay monthly on a loan.
Reply from Arc HomeApr 28, 2021
Hi Mr McMillon, We apologize for the inconvenience. We try to provide the lowest rates but there are other factors that can cause it not to be as low. Please feel free to reach out to us at [email protected] if you'd like to discuss further.
Ronald G.
Procedure had many unexpected requirements that made for a lousy experience.
Reply from Arc HomeApr 28, 2021
Hi Ronald, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at [email protected] if you would like to discuss further.
