Reply from Armored DoorsSep 9, 2026
Thank you for your feedback. We normally avoid discussing detailed customer correspondence publicly, but several factual statements in this review require clarification.
Your inquiry began on June 22. During the consultation process, several different configurations were discussed, including a highly customized decorative glass design, a standard door without glass, the later addition of a glass sidelight, high-gloss finishes and various hardware options. Each change naturally affected the specification and price.
Contrary to the statement that three salespeople later there was “still no quote” and “still nothing,” multiple proposals and prices were provided. On July 27, you received a quotation of $10,451 including shipping and taxes. On August 9, you responded, “Looks good… I am ready to order.” On August 10, after adding a glass sidelight and additional finish options, you were issued a formal quotation for $19,224 together with a $4,806 deposit invoice, and you requested a payment link.
Regarding the suggestion that requested items were subsequently treated as extras, your own August 10 correspondence introduced the sidelight with the statement, “I will need a sidelite with glass. I am not sure if I mentioned this.” Further finish and hardware options were then discussed and priced accordingly.
No deposit was ever paid and therefore no order entered production.
We respect every prospective customer’s right to share their experience, including negative feedback. However, we strongly disagree with the characterization of our company as “scammy” and with the factual assertion that no quotation was provided. The dates, quotations and correspondence above accurately reflect the documented history of this inquiry.
