Reply from Armstrong SteelJan 13, 2023
Robert,
As previously communicated to you, we always encourage our customers to provide transparent feedback so that we can continually improve our products and services. We regret your experience was not as expected, but we do not intentionally mislead our valued customers. At Armstrong Steel, we believe in a multidimensional approach to offering the best customer service and maintaining our position as a leader in the steel building industry. To date, we've helped over one million folks seeking information online about the building of their dreams and we are dedicated to serving the next 1,000,000 with the same unparalleled expertise and enthusiasm that has made us a leader in the construction industry.
There are many moving parts when it comes to providing high-quality steel buildings, which, unfortunately, can lead to price increases driven by economic factors outside our control, such as global inflation and supply chain constraints. Last year was unlike anything we have seen before. Luckily the market has stabilized and customers who have purchased buildings this year are not receiving price increases. Everyone at Armstrong is working diligently to improve the situation, and we are doing our best to manage this on a level of personalized commitment - from our factory to our corporate office.
Please reach out to us at [email protected] or at 1-800-345-4610, and we will look into your issue and help resolve it if we can. We sincerely apologize for your negative experience and appreciate your taking the time to post your concerns.
Best,
The Armstrong Steel Team
