AromatrailReviews of aromatrail.com

Reply from AromatrailFeb 2, 2026

Hello Diego, The product you requested was already discounted by approximately 50% off retail. We do not apply additional discounts to heavily discounted items. This policy is clearly stated and applied equally to all customers. Repeated requests for further reductions after a final price has been provided do not constitute unfair treatment. Pricing decisions are made transparently and consistently to ensure fairness across all orders. If our pricing does not meet your expectations, you are not obligated to proceed with a purchase. Regards, Aromatrail Support Team

Reply from AromatrailDec 16, 2025

Hi Joel, We’re sorry for the frustration. After your inquiry, we offered a full refund with a prepaid return label, which is our standard resolution when there’s a concern with an order. As the item has not been returned, we’re unable to verify an incorrect shipment or issue a refund while the product is kept. Our offer for a full refund upon return remains open. Please contact us at [email protected] if you’d like to proceed so we can resolve this properly. — Aromatrail Support Team

Reply from AromatrailOct 28, 2025

Hi Jayce, We understand the frustration, but USPS handles all deliveries once orders leave our facility. Delays are beyond our control and relate to USPS service, not Aromatrail. For faster delivery next time, we offer Overnight and 2-Day shipping options at checkout. — Aromatrail Support

Reply from AromatrailMay 11, 2025

You requested a refund because USPS delayed your package by one day. Tracking showed Wednesday delivery, but you did not receive it then. We received your refund request due to this one-day delay. We are sorry, but such delays are normal for carriers, and we cannot refund for delays of one or two days. We offered to let you return the item upon receipt if you no longer wanted it, but you insisted on keeping it and demanding a full refund for the one-day delay in shipment by USPS.