Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Robert
Prompt service excellent installer Alfonso
Reply from Arrow LiftMar 27, 2025
Hi Robert, Thank you for your review! We're glad to hear that you received prompt service and that Alfonso provided an excellent installation experience. If you ever need anything, don’t hesitate to reach out! Best, The Arrow Lift Team
Patricia
The installers were on time. Very efficient and polite. They both explained things very clearly. The gentleman who came and looked our stairs over to see what we needed was very knowledgeable (I think his name was Nelson). The whole experience was easy and everything went smoothly.
Reply from Arrow LiftMar 27, 2025
Hi Patricia, Thank you for sharing your experience! We're so glad to hear that everything went smoothly, from the initial consultation to installation. It’s great to know that Nelson and our installation team provided clear communication and efficient service along the way. We appreciate your kind words and are happy we could make the process easy for you! Best regards, The Arrow Lift Team
JC
Great service, installation and follow-up
Reply from Arrow LiftMar 25, 2025
Thank you, JC! We're glad to hear you had a good experience throughout the process. Ensuring everything goes smoothly from start to finish is important to us, and we appreciate you taking the time to share your feedback. If you ever need anything, don’t hesitate to reach out! Warmly, The Arrow Lift Team
Santa Monica Homeopathic P.
We were lucky enough to have Tyler as our salesman. He started off by coming a few days earlier than our original appointment because we needed our chair ASAP for my dad, so he accommodated our request and came by in the evening. He made us feel very comfortable from the moment he walked in the door, like we were family !! Tyler explained everything that we needed to know about the Stannah chair that we were going to purchase, including the functionality and mechanisms, he even showed us videos which were extremely helpful. My parents are 85 and 88 and Tyler made them feel at ease as it is a big change for my older parents who sometimes feel overwhelmed with something like this, as you can imagine. Tyler was very personable and he didn't make us feel rushed or pressured at all, even though it was a late day for him. After we purchased the chair lift Tyler made several follow up calls to both me and my parents to make sure everything was going as planned (we had a slight hiccup with a parts issued) and Tyler jumped right on that and fixed the issued. I can't say enough about Tyler, he was extremely efficient and has amazing customer service. And my parents absolutely LOVE their chair. It's been life changing for them. If you are thinking about getting a chair life from Arrow Lift make sure to ask for Tyler as your salesman, you will be very pleased Alfonso was the installer. He was a very nice young man, neat and clean. He did a beautiful job and showed my parents how to use the lift and made sure they were comfortable using it before he left All in all, it was a great experience for my parents and myself
Reply from Arrow LiftMar 24, 2025
Thank you for sharing such a heartfelt review of your experience! It’s wonderful to hear how accommodating and personable Tyler was, especially in making sure your parents felt at ease with such an important change. We know how much a stairlift can impact daily life, and we’re so glad that your parents are benefitting from theirs! It’s also great to hear that Alfonso provided a smooth installation and took the time to ensure they were comfortable using it. If you ever need anything in the future, don’t hesitate to reach out. Wishing your family all the best! The Arrow Lift Team
E. Moses M B.
David was verry pleasant and knowledgeable. It was fun to have Chris as the installer, lot of laughs, A few days after the installation the lower units remote would not work, Chris showed up on time and within min's the problem was fixed! So far we are highly satisfied with this company!
Reply from Arrow LiftMar 21, 2025
Thank you, Moses! We’re so glad to hear that David and Chris made the experience both informative and enjoyable. It’s great to know that Chris was able to quickly resolve the remote issue and get everything running smoothly for you. We appreciate your kind words and are thrilled that you're satisfied with your stairlift and our team. If you ever need anything in the future, don’t hesitate to reach out! Best, The Arrow Lift Team
Martin W.
Careful installation and explanation of how everything works.
Reply from Arrow LiftMar 20, 2025
Thanks, Martin! We’re glad to hear that the installation was done with care and that everything was explained thoroughly. If any questions come up, feel free to reach out—we’re always happy to help! Warmly, The Arrow Lift Team
Larry
Great installation.
Reply from Arrow LiftMar 20, 2025
Thank you, Larry! We're glad to hear you were pleased with the installation. If you ever have any questions or need assistance, don't hesitate to reach out. Enjoy your stairlift! Best, The Arrow Lift Team
Jeff S.
Very professional and efficient with the installation.
Reply from Arrow LiftMar 18, 2025
Thank you, Jeff! We’re glad to hear you were pleased with the installation. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. Warmly, The Arrow Lift Team
