ARS/Rescue RooterReviews of ars.com

This company first did not get someone to my house during the time they told me they would be there. Then when they gave an estimate it was thousands of dollars or more than double 2 other quotes. Beware of this company they just want to rip people off

Started out ok with a fair price. I installation was subpar and not up to any standards that I know about in the industry. I now want them to come and remove all the equipment and refund the money based upon their warranty.

Nine years ago when I moved into my second and third floor condominium in Boston, Massachusetts, literally the first thing I did was install three mini splits. Nine years or so later I discovered they were no longer working. I called the company that installed them, ARS rescue router, and they sent out a technician. The technician told me they were not installed properly. Come to find out they did not install them on a high enough cement platform, they did not attach it to the platform outside, and I later found out that the insulation that they chose to use was the cheap insulation which failed. When I called them and asked them to do right by their work and standby their installation, all they would do is offer me a $500 off certificate. When we hire plumbers or a plumbing company to do installation, we rely on their expertise. This was not my fault. The company does not stand by its installation. I definitely will never use them again and I cannot imagine why anyone else would. I paid over $10,000 for that installation nine years ago and they tried to sell me a new system for $27,000 telling me that it would only last for 8 to 10 years. Bad company. I cannot recommend using them.

Called ARS yesterday 10/12/25, was quoted $80.00 for service call. Tankless water heater not heating water, showing Code 11, told them it works and then stops working. ARS shows up, turns it on, checks things, It works. Says, “I didn’t really do anything, I’ll charge you a consultant fee, of $150.00.” ARS Leaves, and guess what the tank starts flashing code 11. Update: ARS contacted us, sent Nick out next day, and fixed our issue. He checked everything, and was very thorough. I’m very happy they resolved our issue and so fast. I will use them again.

i have a leaking water heater. I called Home Depot who put me in contact with ARS. ARS set an apoitment for Friday (9/19) 6-8 PM. around 7 some one called and said we dont do after hr apts. Then they made an appointment for Sunday 9/21, 1-4 PM around 2, i received a text said my appointment was Monday. I called ARS and they said a scheduling error and reset it for Sunday. An hour latter, i received an ARS call that said we don't do plumbing apts Sunday. Does any one at ARS know what their schedules are???? I give up ..What if this was an emergency???

I made an appointment for2:00pm to 6:00pm yesterday, nobody showed up, no one called. I called the office for a new appointment the next day from 8:00am to 12:pm. Time passed and again no one called, no one showed up. Keep calling the office same responses same results.

We’ve bought 5 systems from this company—4 before ARS took over. Big mistake trusting them after. In March 2023, we paid top dollar for a “high-end” cooling and heating system. Last week, during a brutal heat wave, it failed after just 1.5 years. The blower motor died. Warranty covered the part, but ARS still made us pay a call-out fee. We were promised the part would be “expedited.” Instead, it’s been nothing but lies and runaround. Every call gets the same script: “We’ll send an expedited ticket,” “Someone will call you.” No one ever calls. No one takes responsibility. Total gaslighting. Before ARS, this company actually cared. Now it’s just a corporate black hole. Calls and texts are ignored. The call center can’t fix anything—they just pass messages to departments that don’t respond. We’ve been left 5 days in 90+ degree heat and humidity with no help, no urgency, and no accountability. ARS doesn’t care about customers, doesn’t care about warranties, and definitely doesn’t care about service.

Well the only thing that I can say is that when it came time for me to file my taxes it took five different phone calls to five different people sending me here and there and I never got any of my paperwork that I needed to send to the IRS and to this day I still have not received that paperwork even after I told them every little single thing that I needed and gave him my email address and they all said oh we'll get right on it it won't take long never ever have I received it that is not good customer service to me at all