Fi
Totally different colour shoes IRL!
Shoes arrived that did not match the description or the images. I had the most RUDE ‘customer service’ agent try to gaslight me into what adidas class as red is actually orange! I wish I could attach pictures here so you can see how utterly different they are, and the agent is trying to tell me they’re the same 🤯😳😤
Reply from ArstoreclubMay 2, 2025
Hello Ms. Fiona, We apologize for your comment. We would like to clarify that the model you received corresponds exactly to the official color "Beam Pink / Solar Red," as designated by Adidas. We understand that the term "Solar Red" may seem confusing, as the brand refers to an orange hue, not a traditional red. This is a color convention widely used by Adidas and can be verified on their website and other official channels. Our customer service team acted in good faith, explaining this information to you with complete transparency and without any intention of upsetting you. In fact, it was you who spoke in a hostile tone. We apologize if the explanation was perceived differently. We appreciate your feedback, but we assure you that the product delivered is exactly as shown in the description and images published, considering the different points of view that may affect the light color. For this reason, as indicated in the return policy, you must bear the cost of the return. Thank you.