Average
Based on 261 reviews
ARTSABERS3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.
ARTSABERS (artsabers.com) has 261 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 76 reviews with 1 star · Clear filters
Dan S.
I ordered a saber, listed as shipping in 10-14 days. It was listed as pending After 14 days I began to try and contact the company. Emails went nowhere I went to my bank to reverse the charges. Finally in Instagram I got a bot Then I got apologies, condolences, Finally an email Manufacturing problems, order might ship in a few weeks. Apologies, promises, we'll look into it. Holy ding crap!! Dealing w them is like the old Indian prince scam!! I'll update on this issue
Dylan G.
I ordered their Cal Kestis SE SNV4 PRO. It was labeled as “ready to ship” with 10-14 day shipping. Got my order confirmation but after a week the “ready to ship” lightsaber hadn’t even dispatched. Checked my account dashboard and it said the saber was still “manufacturing”. Another week goes by without any update so i contacted them and they told me that id have to wait another week for it to ship. Lo and behold another week passes with still no update, and at this point i was getting frustrated. Contacted them and said if they didn’t ship it in the next few days they should cancel my order and provide me with a full refund. Today was the day and i’ve heard no word from them even after emailing them again. Honestly don’t waste your time with this company, too much hassle.
Robert
If I could give a zero I would! I ordered a Darth Nihilus lightsaber from them in February and was told it would take two weeks; time goes by, delay after delay, excuse after excuse (Chinese new year; tariffs; etc) and still no light saber; then I had to argue with them continuously day after day to refund my money which their website guarantees refunds especially for a light saber that I never received; finally after three months of hell, my bank gave me credit for the purchase of an item that I never received! I would never buy anything from this company and would warn others from making the same mistake that I did! By the way, I ordered the same lightsaber hilt from Korbanth and received it within 10 days! Buyers beware of Art Sabers!
Bode
Genuinely use any other saber re seller drop shipper. These guys are horrible, like the lowest of scums. Order a lightsaber, they promise time frame. There's a delay you contact customer service and they reply 24 hours later. No matter what, so it takes about a week or 2 of back and forth to figure something out. Refund is promised and they say it takes 2 days. I ask them again its been 2 weeks and they still say its being investigated. What is there to investigate no product was shipped out and nothing was ever received. I literally went to another drop shipping company that got me the saber within a week and then customer service replied instantly and had constant communication. AND THESE GUYS ARE STKLL FIGURING OUT HOW TO GIVE ME A REFUND. YOU NEVER SHIPPED A PRODUCT OUT. YOU JUST TOOK MY MONEY AND LEFT WITH IT Absolutely atrocious.
Maly M.
Don’t do it. Ordered January 2026, and after many delays, including trying to get me to deal with their warehouse in China and customs and pay any fines at the dock in April, it’s June and they said they have no way to fulfill my order and also could not issue refund, customer service suggested I do a chargeback on my card.
Reply from ARTSABERSJun 12, 2026
Hi Maly Moda, Thanks for the review, and sorry to hear about the delay in getting your order to you. Yes, this is not great service and something that we are aware of. Based on the information provided, it looks like your order was caught up in the issues we had earlier in the year with several shipments of stock to our US warehouse going missing. This caused delays and a backlog in fulfilling orders. Thankfully, this has now been resolved and we are fulfilling all orders that are in stock quickly. Please get in touch with us at [email protected] and we can see if we can get your order, or a replacement, sent out straight away if this is still a route you want to go down. Regarding the refund, at the time we were experiencing technical limitations with our previous payment provider which prevented us from processing refunds through the normal route. As a result, our team suggested contacting your card provider as the quickest way to recover your funds. We appreciate that this was inconvenient and not the experience we wanted for our customers. If you still require a refund, please ask for the Operations Manager in your email to the support team and we will personally look into your case and work with you to find the best resolution. Kind regards, The ARTSABERS Team
Mike
I ordered my saber from the website. I said that it was in stock and should be received in 7-10 days. I got no tracking number and the blade arrived 5 business days late WITH NO HILT. I still have yet to receive a tracking number or a response from their team.
Reply from ARTSABERSJun 12, 2026
Hi Mike, Thanks for leaving a review, and sorry to hear about the issues you’ve been having. This is not what we like to hear, and not the service level we aspire to. Please can you get in touch with us at [email protected] so that we can to look in to this issue as a matter of urgency if it hasn’t already been dealt with by the team. We want you to receive exactly what you ordered. If you get in touch we’ll make sure we resolve the issue for you. Kind regards, The ARTSABERS Team
Ryan D.
Customer service is absolutely horrible. Ordered a product 3 months ago and they won’t even respond to my emails. They have no care in the world about their customer. Once you send your money you may not ever receive your product.
Reply from ARTSABERSApr 14, 2026
Hi Ryan, Thank you for taking the time to share your feedback. We’re really sorry to hear how frustrating this experience has been for you. We do want to reassure you that we did respond to your emails in both January and February, but I completely understand how it may have felt from your perspective if communication didn’t come through clearly or as quickly as expected. That’s something we’re always working to improve. Regarding your order, it was unfortunately caught up in a series of delivery issues we experienced at the end of last year and the beginning of this year. During that time, UPS mistakenly delivered four of our shipments to the wrong warehouse, which caused significant disruption to our stock and fulfilment process. As a result, the item you ordered was not available as expected, and the replacement stock we were relying on was also delayed due to this issue. We completely appreciate how disappointing and concerning this must have felt, especially with the extended wait time. While these circumstances were outside of our control, we recognise that the experience you had fell short of what we aim to provide, and for that we sincerely apologise. Please know that we do care deeply about our customers, and situations like this are taken very seriously. If there’s anything further we can do to support you or resolve this, we’d really appreciate the opportunity to make things right. Kind regards, The Artsabers Team
Jazz P.
Avoid ArtSabers at all costs. I ordered a Luke Skywalker saber (£300) in August 2025. It is now February 2026, and I have nothing to show for it but a string of broken promises and a forced bank chargeback. The "Three-Week" Infinite Loop; For 20 weeks, I was trapped in a cycle of lies. Every time a deadline passed, customer service would promise delivery "within 3 weeks." This happened repeatedly. They claim to pride themselves on "elite service," but the reality is a complete lack of basic operational competence. The Breaking Point; After half a year of waiting, they finally admitted the truth: the item was never even ordered. They sat on my £300 for six months without ever initiating the build or shipment. Ghosted by Leadership; When the situation escalated, the company’s director, stepped in with grand promises to investigate. However, after one initial contact, he completely ghosted me. No replies, no updates, and no accountability. Final Verdict: 0/10 I had to bypass ArtSabers entirely and go through my bank to recover my funds because their helpdesk was too slow to process a simple refund. • Don't risk your money. • Don't trust their timelines. • Use any other company but this one. P.S. It is worth noting that while it took 6 months to ignore my order, it took this company less than 48 hours to challenge my original review left on Trustpilot. It seems their "Elite Service" is reserved exclusively for protecting their reputation, rather than fulfilling their customers' orders.
Reply from ARTSABERSApr 14, 2026
Hi, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and disappointment this situation has caused, especially over such a long period. We completely understand how the repeated changes to your delivery timeline led to a loss of trust. To provide some context, this period was unfortunately a perfect storm of issues on our side. Alongside transitioning to a new warehouse — a move that was intended to improve and speed up our delivery times — we also encountered a major issue with UPS. Four separate shipments containing our stock were delivered to the wrong warehouse, meaning that items we were expecting to receive and dispatch effectively went missing multiple times. As a result, when we believed deliveries were due and updated customers accordingly, the stock wasn’t actually available as expected. This led to repeated delays and shifting timelines, which we completely understand was incredibly frustrating from your perspective. While these were unforeseen circumstances, we fully recognise that the experience you had fell well below the standard we aim to provide. The delays, communication, and overall handling of your order did not meet expectations, and for that we sincerely apologise. We’re also very sorry that this ultimately led to you needing to pursue a chargeback, and that you felt unsupported during the escalation process. That’s never the outcome we want, and we take that feedback seriously. We appreciate you sharing your experience, and we genuinely regret that this was the outcome during what was an exceptionally challenging period for our operations. Kind regards, The Artsabers Team
