ASAP Site ServicesReviews of asapsiteservices.com

HORRIBLE experience. Horrible service, overbooked us, overcharged us, rude customer service reps, they aren’t even based in Texas Please note- My review had nothing to do with the fact you called us in a different time zone. Annoying but not the reason for my bad review. It was a horrible experience from the first phone call. You overbooked us, your payment didnt go through to our delivery driver until I called and complained, you changed the charge because the delivery was farther due to you overbooking. I would never recommend you to anyone and will never use your company again.

They are reliable

I had placed a pick up for three days ago. It has not been picked up. This is the third time it has happened.

this is way better than talking to somebody

Haven't shown up in 4 weeks to pump out porta potty; have called at least 5-6 times.

This has been one of the worst experiences with a company ever. I request a portable potty they lose the order and their solution is request it again! very unreliable and untrustworthy

Service provided as expected. No concerns.

The customer service reps with this company were always extremely helpful and courteous. However, the decision makers are FRADULENT and not nearly as efficient. I ordered and paid for 2 portable toilets, 2 hand sanitizers and one double sided portable sink to be delivered to our camp location. On 9/8 the total amount of $1029.90 was paid from my account for a same day delivery. However, the portable sink was not delivered with the toilets and sanitizers. When I contacted CS I was advised that the sink would be delivered the following day - the day of the event! It was never explained why the sink was not delivered as ordered. On the following day when the sink was attempted to be delivered, the driver said that because it had rained overnight, he was unable to drive into the camp location and asked if he could leave the sink on the side of the road leading to the camp location. Of course, we declined! There was no way we could move the sink either nor could we walk that distance simply to wash our hands! When I contacted ASAP customer service on 9/9, I was assured that I would be refunded for the sink. Then on 9/23, after still not having received the refund, I received an invoice of $65 for a "refused delivery"! I immediately, called and left a voice message and when I received no response, on 9/26, I returned the invoice via email with a full explanation as to why it was not owed. On 10/3, ASAP FRAUDENTLY charged my account, without my consent or authorization for an erroneous fee of $65! On 10/4, I was advised that the amount would not be disputed. This is entirely unacceptable! To date, I still have not been refunded the cost of the sink and my account has been FRAUDENTLY charged an additional $65. ASAP has taken over $400 from my account and has been using my funds since 9/8! I have reported them to my bank and also D&B and consumer affairs.