AskadoctorReviews of askadoctor.help

Reply from AskadoctorSep 21, 2025

Hello Debbie, We understand your concern, and we are happy to look into this. We will contact you privately for more details. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorSep 22, 2025

Hello Bill, Thank you for reaching out. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Furthermore, I can confirm that you have successfully canceled your membership on 18-Sep-25. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Bella at JustAnswer Customer Care [email protected] or call 1-800-808-0643

Reply from AskadoctorOct 2, 2025

Hello Werner, Thank you for reaching out. We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us. Best, Julie, JustAnswer Customer Care [email protected] 4408081680054 http://www.justanswer.co.uk/help/

Reply from AskadoctorSep 22, 2025

Hello, Thank you so much for sharing your experience with us. I'm sorry to hear that you didn’t receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. I wanted to let you know that an Expert has responded to your question. I would encourage you to reply to your Expert with follow up questions. You can access a list of your questions on My Questions page: http://www.justanswer.com/my-questions.aspx Simply click on the question for which you are seeking an answer, and you will be able to view both your question and the Expert's response. You will also be able to reply to the Expert's response, if necessary, by typing into the text box located on the bottom of the page and pressing Reply. If you are unable to access your question list, it likely means that you are not logged in. In this case, please go to www.justanswer.com, input your username and password, click 'I'm a returning user' and log in. If I can be of further assistance, please let me know. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962