Excellent
Based on 7,256 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
7,256 approved reviews, newest moderated first
John C.
Mike Taylor made the experience great. Your Chatbot on the other hand was frustrating. If MT had not intervened as he, did I was going to head for the hills. Possibly one of your experts should try to get past that annoying phase. When you answer repeatedly and then end up back where you started. I am out.
Lebbin D.
Person patient & solved problem.
Dr. Eveline A.
Was out over to a person that knew that how to fix the problem.
PRESTON BOLDEN S.
Great and have knowledge
asskanexpertonline.com C.
Just checked my charge. Instead of $5 fee, we were charged $48. That is absolutely wrong. One word of caution...do NOT use this company. They are not honest. This occurred on Tuesday, 9/30/25.
Reply from Askanexpertonline.comOct 1, 2025
Hello, I understand that this might have caused some confusion about where the charge came from, and we're eager to address your concern. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Randall
Contact was very knowledgeable and presented the information clearly
Bill S.
I have been very happy with MFC L8900CDW printer. However when something goes wrong you provide horrible - frustrating customer service. I spoke to someone or maybe a computer a month or so ago and was just told to change toner which did nothing but make your company some more money! I was at a point of throwing the unit away or try again which I did and it quickly turned my day and me into a frustrating cunsumer. When I finally was able to speak to a live person he explained a different potential issue and said he would send a link to Amazon for the drum I needed which he did not do! He did send an email saying he was working on it and would call shortly but no email with the link to the part! Your system provides horrible customer service. I`m going to try to fix this one one more time and if does not work I`ll be sure to buy from someone else which is a shame because Brothers used to be a good company ---- I`ll be sure to spread the word on social media!
Reply from Askanexpertonline.comOct 1, 2025
Hello Bill, Thank you for reaching out. Creating a quality experience for our customers while delivering the best answers available will always be our #1 priority. When we fall short of creating that experience for our customers, it's as much a disappointment for us as it is for you. One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. I see that your membership is set to renew on 30-Oct-25. We truly value having you with us and hope you continue to have positive experiences with our Experts. If you’d like to review or adjust your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And of course, if you need any assistance, please don’t hesitate to reach out. We are happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Gail H.
Raashid was very helpful and very patient with me as my computer was old and very slow. He fixed my printer problem right away. He was respectful, friendly and professional. Thank you so much Raashid! I appreciate you so much!
