Excellent
Based on 7,256 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
7,256 approved reviews, newest moderated first
askanexpertonline.com C.
Anas the technical expert was very helpful and patient with my slow response. He answered my questions and gave me advice I could use. If I had to return for help he would be the person I would love to talk to. Raymond Wilson
askanexpertonline.com C.
The only thing that made this experience good was Nathan. Otherwise, dealing with the "canned" questions and "canned" answers, did not meet my needs.
askanexpertonline.com C.
easy to work with, great communicator.
jill R.
It was very helpful and thorough! They followed thru even after the issue was resolved. Only negative was a long wait time
askanexpertonlineJ.com C.
I apologize for my attitude which was wrong and rude and I was too angry, but rightfully so in a way. I did end up missing mostly the whole show and finally had to actually re-enter all my information as if I were opening a new account. My only concern is that I am going to find that I’m charged twice for the month of October and then I’ll have to be on the phone trying to explain once again. I hope this is not the case but as far as customer service, Victor Luna was extremely kind and patient and I appreciated that. I hope someone recognizes That his effort as a customer representative went beyond what he should’ve been expected to tolerate. Again, my apologies, Janet Cocca.
Reply from Askanexpertonline.comSep 24, 2025
Hi Janet, I'm very sorry to hear about your frustration. I'm not finding a second account for you to check into possible other charges. Would you please reach out through my contact information so my team can help you find any other accounts? We'd like to make sure this is made right for you! Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Kim
This company was very knowledgeable and honest. I fell on it accidentally. Was looking for Home Depot. But really got more knowledgeable answer with them. I definitely recommend. Thanks
askanexpertonline.com C.
Terry was so helpful.
John D.
I received repeated texts tech person would call = never got a call
Reply from Askanexpertonline.comSep 23, 2025
Hello John, Thank you for letting us know. I'm sorry to hear that you didn't get the help you needed. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up. Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership. Your membership has been deactivated, so no further recurring charges will occur. If you need any more assistance, please don’t hesitate to reach out. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
