Excellent
Based on 7,256 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
7,256 approved reviews, newest moderated first
ELLEN C.
Unlike Trac Phone's regular 'customer service,' I could understand this 'American' technician, and he got right to the point. He didn't waste my time for an hour. VERY GOOD SERVICE -- THANK YOU SO MUCH.
Kenneth D.
Excellent listener and responder. Ken David Professor Emeritus of Anthropology and Organizational Communications.
askanexpertonline.com C.
It took awhile to get his answers, but they were right on
Gamani G.
Benjie, who was my advisor from 'Justanswer', was excellent. His instructions were very clear and concise, and very easily understood. My problem was fixed in a matter of minutes by following his instructions. 'Thank you' to Benjie from 'Justanswer'.
Gale R.
I approved a $1.00 charge online with PayPal and it came out as 56.00! My tech guy would not phone me as requested and took forever on chat, unable to answer me. Then I got a text from a different guy with directions that I could not follow, and besides, I had already figured it out on my own. THEN I got a text back to my PayPal emails and find that I had been signed up for a MONTHLY billing by Just Answer that I did not ask for or approve!!!!
Reply from Askanexpertonline.comJan 6, 2025
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. I'm so sorry to find out that you were not able to receive a helpful answer. This is not the kind of experience that we would like to create for our customers. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE As a courtesy, I have issued a refund of your payment. The funds are made available to your PayPal account the next business day, however it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected]
askanexpertonline.com C.
mY PROBLEM GOT CORRECTED!
Kathy
Had a bit of difficulty starting consult as requested mobil#, which I could not do. Finally was able to contact. Lovely gentleman on chat. Was clear and concise. fixed my issue.
askanexpertonline.com C.
The phone connection was not easy, but when Phi finally got through he took care of the problem right away. Thanks.
