Excellent
Based on 7,256 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
7,256 approved reviews, newest moderated first
Kathleen W.
We were directed to Just Answerby Samsung reps on chat. I thought it was hopeless. Netflix would not work. Google didn't recognize my email address... Computer guy got on, outlined steps or action plan. We followed it and are back in business today after changing passwords of accounts and following plan! Excellent!
kathy F.
My evaluation is a minus1!! This service was of NO help to me!! Had to start all over again from beginning. I have been trying to deal with this for the last 4 hours!!
Reply from Askanexpertonline.comDec 12, 2023
Hello Kathy, I have sent you an email from our customer care center to address your concerns. If you need further assistance please respond to the email with the subject line JustAnswer Customer Care or reach out to me directly. Please let us know what we can do for you to earn a 5 star rating. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-805-5962 ext. 55
askanexpertonline.com C.
Timely service and right on point!
askanexpertonline.com C.
The person I spoke to was polite and helpful but I wasn't told about the 46 dollar renewal fee and that it would automatically renew. Please don't do any other renewals. Thanks
Reply from Askanexpertonline.comDec 10, 2023
Hello, Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: https://www.screencast.com/t/57zCVADE Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care [email protected] or 800-808-0643 ext.35
Ria
Thanks so much for helping me get my phone connected to my printer!
askanexpertonline.com C.
Thanks for your quick followup offering help. I have gotten temporary help directly from Apple. On the phone with them for over an hour. Got a fix. But lasted only 10 minutes. So am back to the drawing board with them. Hopefully they will get back to me today to resume a permanent “fix”. Hopefully I will not need to bother you guys again. Really hope🤞🏼🤞🏼🤞🏼
Barbara Y.
Emily Roche was a great help getting me set up with a plan that was better than the one i currently have.Barbara
Rosetta W.
Got help got more specific information on how to take off the security on Xbox console and not on the computer great help that's all I can say took a little bit to get through this kept saying that it's not on the computer. It didn't seem to register on their app it took the third person to answer what I needed to solve the problem with.
