Poor
Based on 13 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in Paris in 1994 by Prosper and Martine Assouline, Assouline is the first luxury brand on culture. Guided by a passion for knowledge, culture and travel, the company has published over 2,000 titles in five main collections, along with special editions and unique library accessories. Assouline’s roster of collaborators includes some of the world’s most respected brands, artists, photographers, writers, and designers. With an unparalleled signature style and elegant savoir faire, Assouline has globally redefined modern publishing.
Assouline Publishing (assouline.com) has 13 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
13 approved reviews, newest moderated first
gks
My book came damaged. I contacted customer service with pictures and they wrote me back within 24 hours to let me know they would send a new book out to me right away. There was no issue at all and within a few days I had a beautiful new book with no hassle.
Michael Boyer O.
I received three books as ordered, but the books themselves are a joke. They are giant, heavy tomes with nothing more than nice photos. The production value us fine, but the books themselves are merely pretty collections of poorly labeled photos in no particular order, sprinkled with lame quotes, and no value-added text. In short, the books are devoid of meaningful content. If you want a door-stop with pretty pictures, they're for you.
Silvestro P.
Purtroppo devo esprimere la mia delusione per la qualità del servizio clienti dell’editore. Nonostante abbia fornito foto e video che mostrano chiaramente un difetto di produzione del libro, non si sono minimamente adoperati per offrire una soluzione, né una sostituzione né alcuna proposta alternativa. Per un marchio che si presenta come casa editrice di lusso, ci si aspetterebbe un livello di assistenza molto più alto e una maggiore attenzione al cliente. Ricevere un prodotto difettoso e non trovare alcuna disponibilità a gestire il problema è stato estremamente deludente.
Anonymous
I never leave reviews, but after my experience with Assouline I thought I should prevent anyone else from having the same experience. I have seriously never experienced worse customer service. Without even discussing the initial issues I had with shipping (after paying an arm and a leg for shipping) that they neglected to provide any assistance on, the customer service I was met with when trying to return this item was the absolute worst I’ve ever had. While it states online that they allow exchanges of their books, what they don’t tell you is that you have to pay for your own shipping because they do not provide a shipping label (which ended up being nearly $50 for such an expensive package). Additionally, they are unresponsive and unhelpful when they do respond. After I finally got ahold of them (nearly 2 weeks after I received my package) and was able to send my return, they took 2 more weeks to send me my in store credit after my return arrived at their warehouse. They were not understanding in the slightest when I asked for assistance and continually made excuses for why they hadn’t sent me my store credit, despite the fact that they could see that my package had arrived at their facility. I will absolutely never be giving them my business again and recommend everyone else does the same. They charge absurd prices for mediocre products and horrendous customer service, and they don’t deserve a single penny.
Reply from Assouline PublishingOct 22, 2026
We sincerely apologize for the experience you encountered. At Assouline, we pride ourselves on providing an exceptional level of service to our clients, and we’re sorry that we missed the mark on this occasion. Per our return policy, return shipping costs are the responsibility of the client, and eligible returns are issued as store credit rather than a refund to the original form of payment. We understand this may not be the resolution you were hoping for and truly appreciate your understanding. Assouline Client Services
Melinda J.
No response, I have queries for their service but there is no customer service.
John O.
Worst customer service ever. So rude. It's been over 4 months now and still no reply from any customer service department. Truly shocking. I like the books nut not the people. I now don't order from them and order from Flannels or Selfridges so I don't have to deal with them or pay the €35 postage fee. Utter shambles of a company, So rude. I have emailed, Instagram Direct Message and through the website contact us section. No reply.
Reply from Assouline PublishingOct 22, 2026
We sincerely apologize for the difficulty you experienced reaching our team and for the frustration this has caused. This falls short of the level of service we strive to provide, and we appreciate you bringing your experience to our attention. Assouline Client Services
Monica F.
Ho chiesto al sevizio assistenza quattro confezioni per quattro ordini che comprendessero più libri ognuno. Mi hanno risposto in modo molto maleducato. Pessimi!
John O.
Dreadful customer service. No replies to my emails regarding my order. Been over a month. Shocking. Books are nice but customer service is terrible. I am very angry. Don't care about customer'.
Reply from Assouline PublishingOct 22, 2026
Thank you for your feedback, and we’re pleased to hear you enjoyed the books themselves. We’re very sorry, however, that the service surrounding your order did not reflect the same standard. We’ve continued to make improvements to our customer care experience since your review and appreciate you taking the time to share this with us. Assouline Client Services
