Assurance WirelessReviews of assurancewireless.com

No customer service. Automated system hangs up on you and have to call back multiple times. Staff says they completed a task that doesn't happen. Then you call back and the next person says they can't do. Incompetent lazy Staff.

I had 3 gigabytes remaining on my 4.5 gigabyte allowance and it just disappeared into thin air on March 9 2025. they said that I used all my data and that's not true. I constantly check my data balance every day and sometimes I check it a few times per day . On March 9, at 9:15 a.m., I had a balance of over 3 gigabytes of data remaining, 31,335 megabytes to be precise. 8 minutes later, my data disappeared. Assurance wireless said they will escalate my call to a higher level of support and that I will receive a callback in 24 to 48 hours.its been 56 hours now and I received no callback. Previously, they cut-off my service entirely for no reason . They also sent me junk phone which only lasted from 3 to 7 months. Assurance only warranties their phones for 3 months even though the manufacturers warranty is 1 year.hundred of calls to Assurance wireless customer support proved they are liars, scammers and cheaters .all they do is lie and give excuses.thats all . They are a disgrace !

watch your mins and data i received a corrupted phone 2/5 , corrupted. i called 28 days and still no data. i have internet wif* in my home, when they used my data through wifi data was gone, now i go to look up somethngs "no data connection" ??? i had on wifi/internet my wifi had a i just paid how did they get in my internet?a line through it says "limited connections"? really?i paid my own so how were they able to block my internet??? still says 0.44 used? i have nt used i will not use wifi on this phone so no data being used as i cant connect bc t mobile network? assurance wireless bouncing me from 4g to "Edge", to 2g to 5g uc to, gsm to 2g back to no internet connections, no data on my phone all in my house works at 100%, so why i cant use? i check restricted" what i seen 96 messages , verbose 36 times, console 18 time cant get back into account wonder why? they changed my passcode to my birth date ,i changed it back.that gsm is specified for blacks googled it page was removed not before i screenshot. all these ppl wifi is not a bad word and i know who see read change block delete these ppl accounts. you see? they can too!!!getting rich off poor ppl 1% billionaires, 2% millionaires the rest american citizens. then these smelly ass people say it free, nothing is free itch i said ppl paid taxes so you foreigners can breach our s****. this company steal mins look at account and subtract that how they getting over on millions of people oh but 2 million pay out for not providing for vision impaired.i recorded the network jumping around and ill post everywhere. all they do is lie cant get in account why?

ALERT FCC AND ELON MUSK and State ATTORNEY GENERAL. COMPANY IS STEALING TAX PAYER MONEY. WISH I had looked them up before all the grief they have put me through at 73 years old. Anyone that has used Asurrance should change your passwords and phone and numbers. This company claims I never had an account when I wanted to transfer to another company because of their odd behaviors which alerted me something was wrong. Will be reporting then to the State Attirney General on line.

i received phone from assurance wireless 2/5/25 the same day it said corrupted my data, so i factory reset, went back to corrupted phone. as i look in account there was 560 mins already used by 2/8/25 i have not used phone was 560 mins the 3rd day.found out aw using my mins no one has number acct says assurance wireless all this is mixed up . from 2023-2024 assurance was using my personal info the reasons i could not get a government phone i have letters saying service was gone 3 letters and they used my service 1 full year mind you i had no government phone as i could not get one because these people had my info. i filed complaint 2 years later and sent a fu phone and have me on edge 2g there is no 2g they kept changing my pass code. why are these people in the phillipines conducting usa business? knowing stupid usa folks going to be data breaches? now my phone 5g they told me that my phone was locked, it was not 3 days ago i went online and switched phones , they say its recorded then all hang ups recorded as well. USA yall savages for allowing all this evil on earth . you people are horrible in usa and 3rd world countries everyone supposed to be treated fair usa treat these folk better than bac.... mortified you ppl not recommended i had the fcc me , you at assurance wireless and others would be terminated. ASAP

Worse customer service ever. (5 ) hour long phone calls to check my application status and told each time my phone is on its way. Each employee tells you a different story. unreliable service ever!!

Waiting and waiting and waiting Calling and calling and calling For 6 months now I have been trying to restore my service and replace broken phone...I have been lied to constantly...If I wasn't on a fixed income I would have just bought the phone..

I give Assurance Wireless credit because they kept our phones going even though the government pulled out of the ACP program and it's only lifeline now. They made it work so we can keep our phones, unfortunately I am going to have to now pay for a phone because even though they give us 4 GB a month, I use one gigabyte per day! So when i usevmy free 4 gigs, browsing is so slow its like being on dial up. Apps use much less data so doordash Works okay, although I can't upload photos. I don't stream videos or anything. It's the government that pulled the funding it's not assurances fault. Assurance Wireless is like any cheap thing like Spirit Airlines everything is fine, unless you have a problem. Yes my phone broke they wanted me to charge $79 to send a new phone I just bought a TracFone and put my Assurance Sim in it and it worked.