Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Assurity Life Insurance Company
At Assurity, we put people and planet first. We’re a mutual insurance organization owned by our customers, not shareholders. As a Certified B Corporation we use our business as a force for good.
Assurity Life Insurance Company (assurity.com) has 379 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Filed a claim with supporting letters from two healthcare providers, Assurity denied claim due to their unsupported opinion of when injury happened even though diagnostic tests and provider's opinions stated it was during time of active policy. Their agents repeatedly made contradictions with statements and misleading information that always resulted in denials. Very poor communication skills and understanding of their own policy details. Very unsatisfied and would not recommend to friends or family.
M
M...
Simple, in the "not very useful" way
There is no way to set up recurring payments without going through a mostly undocumented PDF-juggling process. The capabilities of Assurity's web application are otherwise simple, but not particularly utilitarian.
LA
Larry
Never received an email to warn me that…
Never received an email to warn me that a $400 charge was incoming. They just took it out which caused me some grief.
Horrible.
Reply from Assurity Life Insurance CompanyApr 6, 2022
Hi Larry, we're sorry to hear about your experience. We always strive to exceed our customer expectations. Someone from our Customer Connections team will follow up with you to learn how we can help you.
OR
official R.
The process took way too long
The process took way too long. Agent was clueless
Reply from Assurity Life Insurance CompanyApr 6, 2022
Hi, we're sorry to hear about your experience. It's important to us that our customers have a positive and easy experience. Someone from our Customer Connections team will follow up with you to learn how we can help you.
NI
NIKOLAI
My policy doesn’t allow an auto draft
My policy doesn’t allow an auto draft, which is silly. Quarterly is fine, but I want it auto drafted and I was told you can’t do that?
Reply from Assurity Life Insurance CompanyApr 6, 2022
Hi Nikolai, sorry to hear about your frustrations. Someone from our Customer Connections team will be reaching out to you to ensure we can help.
FR
Francisco
I'm only giving you a 2 because I…
I'm only giving you a 2 because I receive little or no communication from anyone at your company. I only know you're there because I pay you every month.
Reply from Assurity Life Insurance CompanyApr 6, 2022
Hi Francisco, thanks for the feedback. Once you take out a policy with us it's there if you should ever need it. We never want to bombard our customers with frequent emails or calls so we try to make the process and communication easy. However, we do love talking with our customers - if you ever have questions our Customer Connections team is always available Monday-Friday between 7:00AM - 6:30 PM at 800-869-0355 ext 4279. Thank you.
JO
Jonny
Be prepared...
Be prepared to have a super invasive application process, and to agree to divulge information in multiple life areas that may not (seem to) be relevant to the appropriate insurance requested, if you want to proceed with the insurance application.
Be prepared for this super invasive application process to result in coverage being denied fully or partially, even if you no longer need medical treatments, and even if medical professionals describe your condition as good/very good or recovered.
Be prepared for basic fun and leisurely activities to be considered "high risk" (this includes even with obtaining education and completed certification courses in said activities, and even if you have discontinued the leisurely activities).
Be prepared for your insurance application to be denied due to previously having taken temporary pain medications prescribed by health professionals during life events caused by other parties (example: vehicle collision), even if you responsibly stopped taking them earlier than the time period prescribed due to no longer needing them to tolerate pain or heal well.
Be prepared for professional customer service all throughout this invasive and time demanding insurance application process in which you are fully or partially denied coverage.
Be prepared to be denied coverage even if you are an extremely healthy individual, have never been drunk, don't smoke/do drugs, have no diseases/infections, others constantly ask you how you are so healthy, fit, flexible, and energetic, and how often you go to the gym, etc., and you make make prudent life decisions, have a very good credit score, a clean driving record, and no dependents.
Be prepared.
Reply from Assurity Life Insurance CompanyApr 6, 2022
Hi Johnny, we're sorry to hear about your experience. As an insurance company we do have to do our due diligence to ask many questions (some which may even seem odd, but by law we must ask). One of our Customer Connections team members would be more than happy to visit with you further about any questions you may have. They can be reached Monday-Friday between 7:00AM - 6:30 PM at 800-869-0355 ext 4279.
GG
Greg G Washington S.
Easy to set up and get coverage and…
Easy to set up and get coverage and everything is always great with the insurer as long as the money flows only their way.