Atera - Full-Stack IT ManagementReviews of atera.com

Atera is a cloud-based IT management platform that offers remote monitoring and management, helpdesk, and automation tools for managed service providers. I have been using Atera for over a year and I am very satisfied with its features and performance. Atera allows me to monitor and manage multiple clients from a single dashboard, as well as automate tasks such as patching, backup, and reporting. Atera also has a built-in helpdesk system that integrates with email and chat, making it easy to communicate with customers and resolve issues. Atera is very affordable and scalable, as it charges per technician rather than per device. This means I can add more devices without increasing the cost.

I've used Atera pretty much since it was started and its good however when we get improvements its always at the expensive of something else. I just wish they would work on the UI and I don't want changes I just want things to be setup more for work flow and easy of use instead of looking fancy. As an example of this, pasted text in ticket responses. Since the first day I used the system I pointed out pasted text has a background colour in it that you cannot see on 99% of monitors so can you please either remove the background colour or make the colour more obvious as some client when they receive the message make this contract very obvious. It's 100% a bug that would take very little to address but after 5 years I've just stopped asking and then list of these annoyances is enough that as its day to day items I'm frustrated to the point of reviewing competition products!!

Coole Website

Great RMM solution for an incredible price. Atera is an excellent monitoring and management tool that provides almost all the functionality that its expensive competition does, for a fraction of the price. We moved from Datto to Atera earlier this year, drastically cutting costs without compromising management capabilities. The addition of a free version of Splashtop has also helped us out of some tough situations where Teamviewer has failed to work. The features are constantly being updated with new, handy additions that are released and documented monthly.

After moving through several different RMM & PSA solutions in such a short period of time Atera has been like breath of fresh air. It is very powerful, easy to navigate and has an amazing user interface. Furthermore the staff and customer service are simply amazing. Thank you Atera!

Atera really delivers value for the price. This software has allow my small IT support business to compete with larger companies in the RMM market. It's obvious that Atera has a passion to constantly improve their product and they have a real interest in customer satisfaction.

Nice folks... a smaller and newer RMM solution. I like their pricing model (one price for all you can eat) and that they include a remote access solution (Splashtop). It's missing a few bells and whistles that my previous RMM solution had but they seem to be constantly working on improvements and are making an effort. I will take an improving company that is trying over one that is tired and apathetic anytime. My biggest gripe is their support is only via chat. Slower and sometimes not a good way to get things fixed. Overall, I'm glad I switched to Atera.