Average
Based on 53 reviews
Atezr.com3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Atezr. We aim for innovation and retrieve your every thought through technology. We help customers realize every creative idea through technology, and every creative idea of customers encourages us to innovate all the time. This is how Atezr works with its customers. And finally, laser technology will bring happiness to all mankind. We believe everyone can realize a creative transformation with Atezr.
Atezr.com (atezr.com) has 53 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
53 approved reviews, newest moderated first
Andreas
Very good and kind support. They really try to help.
Reply from Atezr.comJun 25, 2023
Dear Customer, We're thrilled to hear that you had a great experience with our product/service. Thank you for your wonderful review! Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr. Any problem with the order, please feel free to contact us. We are always here. Best regards. Customer Service Department. Atezr.com.
David K.
I consider atezr cnc lasers to be of high quality. The aluminium frame construction is very rigid, which allows high feed rates without vibration and scraping of the structure. My p20 also has a high quality laser head with which I have made many creative products over the last six months. My next choice would be the Atezr again, this time with 35W of power.
Reply from Atezr.comJun 14, 2023
Hello, Thank you for sharing your experience with Atezr lasers! We're thrilled to hear that you consider our lasers to be of high quality. Our team takes great pride in crafting machines that meet and exceed customer expectations. We're glad to know that you've found the aluminium frame construction to be rigid and vibration-free, enabling high feed rates and preventing any scraping of the structure. It's fantastic to hear that the high-quality laser head on your P20 has allowed you to create numerous creative products over the past six months. We appreciate your loyalty and trust in our brand. When you're ready to explore the next level of power, we'll be here to assist you in choosing the Atezr laser with 35W. If you have any questions or need further assistance, please don't hesitate to reach out.We look forward to serving you again in the future! Customer Service Department. Atezr.com
Bob S.
I have never had a bad experience with atezr or customer service.
Reply from Atezr.comJun 13, 2023
Thank you so much for your wonderful review! We are thrilled to hear that you have had consistently positive experiences with atezr and our customer service. Delivering excellent service and ensuring customer satisfaction are our top priorities, so it's incredibly rewarding to know that we have met your expectations. Your kind words truly motivate our team to continue providing exceptional experiences to all our valued customers. We appreciate your support and loyalty, and we look forward to serving you with the same level of excellence in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. We're always here to help. Thanks again for choosing atezr! Best regards, Atezr.com
Estrid
I bought a P35 lazer engraving machine with accessories a month ago. Everything went fine. The machine was easy to assemble, the manuals are easy to understand - and my first engraving and cutting results on paper, cardboard, wood and metal are great. I had not expected such precision. So I am perfectly happy with the P35 and I'd buy it again anytime.
Reply from Atezr.comJun 10, 2023
Dear Customer, Thank you so much for taking the time to share your wonderful feedback about your recent purchase of the V35 laser engraving machine and accessories. We're thrilled to hear that everything went smoothly and that you're extremely satisfied with your experience. It's fantastic to know that the assembly process was a breeze for you and that our manuals proved to be helpful and easy to understand. We take great care in providing clear and comprehensive instructions to ensure our customers can make the most of their purchase. We're especially delighted to learn that you are impressed with the precision of the V35. Achieving excellent engraving and cutting results on various materials such as paper, cardboard, wood, and metal is a testament to the machine's capabilities. We strive to deliver products that exceed expectations, and it's gratifying to know that we succeeded in providing you with such outstanding results. We truly appreciate your trust in our brand, and we assure you that we'll continue to maintain the same level of quality and customer service that you experienced. Once again, thank you for your kind words and for choosing our product. We look forward to serving you again in the future. Best regards, Atezr.com
Edward Kikendall J.
I found the P20 Plus on the big online place so I decided to look at Atezr's website first. They had a better price and faster shipping and helpful information for download, etc. so that was a great first impression. They shipped immediately with communication too. I did contact customer service about something and they helped me and were quick to reply each time too. The P20 is very well packaged and the parts are great fit and finish. It worked perfectly with the first test. I did like that somebody on a forum had a nicer interface for the hand control if you want to "mod" it. The accessories available for Atezr appear to be top quality as well. Overall it seems like I made the right choice between it and the other 5 or 6 top machines!
Reply from Atezr.comJun 9, 2023
Hi~ Dear Customer, Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us and that we could make a positive first impression. We strive to offer competitive prices, fast shipping, and helpful information to enhance your shopping experience. We're glad that our customer service team was able to assist you promptly and effectively. It's fantastic to know that the P20 Plus met your expectations in terms of packaging, fit, and performance. We aim to provide top-quality accessories that complement our products. Your satisfaction means a lot to us, and we're grateful that you chose us among other top machines. If you have any further questions or need any assistance, please feel free to reach out. Thank you once again for your support, and we look forward to serving you again in the future! Best regards, Atezr.com.
losdesigns
A well built machine. I just started using it, but I'm happy with the results. Customer was responsive to all my questions leading up to purchasing.
Reply from Atezr.comJun 6, 2023
Hello~ Thank you so much for taking the time to write such an excellent review about us. We're delighted to hear that you were pleased with our service and we truly appreciate you sharing your experience with us. Your support means a great deal to us and we want you to know that we'll continue to do our very best to provide exceptional service and products. If you have any other needs or questions, please don't hesitate to contact us at any time, and we'll be happy to assist you. Thank you again for your review, and we still serving you with excellence in the future! Best regards, Atezr.com.
Roberta K.
Customer service is horrible. Getting help with issues is email per day. No available parts, only able to buy full laser. Never again will i buy their crap. Update: they lied about sending a new one on this review. I have the email as proof. They already sent me 1 replacement and it has never worked correctly so now they are trying to back pedal. They made it so I cannot add more photos to my review. DO NOT BUY THIS JUNK! I AM GETTING AHOLD OF BBB. Update 6/9/23 Atezr is currently trying to remove my review without solving my problem. I have proof in emails that they have promised a replacement laser but haven't gone through with it. Breach of 12 month guarantee Update 6-11-23 I had to buy another laser from ortur today as I have mounting orders and still no reply of a tracking # for replacement laser from Atezr. Update 6-12-23 still no tracking #. Hmmm Better Business Bureau website is down today...I guess it will be first thing in the morning to file a complaint and a review how I had to buy another $1000 laser to do any business because Atezr has not kept up to their part of a 12 month guarantee. Now 2 weeks without a working laser from them!! If they would give the money back, I would happily ship them their laser back so I could buy another ortur LM3 that has more power and is faster. 6-16 still no laser. They offered me a materials pkg worth less than $75 to make up for them leaving me without a working laser for almost 2 weeks now costing me well over $1000 from my business....again still no laser. Update 6-19-2023 still no laser...refusing to be compensated for all my time in business without a working laser with the 12 month guarantee. They offered me a $70 material pkg of things to engrave while I am out over a $1000 between missed business and having to purchase another laser that works that arrived within 5 days of ordering. Wish I had found the Ortur 1st. I asked Atezr for the extension rails and rotary for compensation for their lack of upholding their guarantee and they have refused....again still no laser from them. Update 6-23-2023 Still NO laser Update 6-26-2023 still NO laser Finally received my laser 6-28-2023.... 24 days after the laser would not even mark wood. I had to buy another laser to continue my business. Never will I buy another Atezr. I would lose too much business and money.
Reply from Atezr.comJun 5, 2023
Hello, Have a nice day~ We have sent the replacement laser head to you for free, due to the weekend so that we can't reply to you in time. Working days: Mon - Fri 9:00 am to 18:00 pm (except on holidays and weekends). Now we are checking the details for you to help you to solve the problem. Don't worry, our machine has a warranty period, we just need time to help you understand the specific problem before we can give you a targeted solution, thank you for your understanding~Please check with your email address, we will give you the way to solve it. The laser is the most important accessory, so there is not a lot of inventory, we are rushing to prepare it, and it is expected to ship to you within 2-4 working days, please don't worry about it. We will help you solve the problem within the warranty period, thank you for your understanding. Any more requests, please feel free to let me know, and I will surely try my best to help you. Stay safe everything will be better. Best regards, Customer Service Department. Atezr.com
Eric S.
Superbe machine bien fini et un laser qui est capable de faire des vraies découpes rapidement. Je suis satisfait...
Reply from Atezr.comMay 31, 2023
Dear Customer, We're thrilled to hear that you had a great experience with our product/service. Thank you for your wonderful review! Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr. Any problem with the order, please feel free to contact us. We are always here. Best regards. Customer Service Department. Atezr.com.
