Atomix LogisticsReviews of atomixlogistics.com

This was by far the worst 3PL distribution center I've ever worked with. Communication was virtually nonexistent, shipments were constantly delayed, and inventory accuracy seemed to be an afterthought. Every issue required multiple follow-ups, and even then, responses were slow and rarely resolved the problem. Orders were frequently shipped incorrectly, tracking information was often inaccurate, and customer service appeared completely overwhelmed. Instead of taking ownership of mistakes, the team seemed more interested in making excuses than finding solutions. The lack of organization and attention to detail created ongoing disruptions to our business and cost us valuable time and money. If reliability, accountability, and professionalism are important to you, I would strongly recommend looking elsewhere. This experience was frustrating from start to finish, and I would not trust this facility with our inventory again.

I've recently onboarded with Atomix and so far the experience has been great. The onboarding process was very slick and the reference material was very helpful in getting the tasks I needed to do done. The support and responsiveness from everyone I've dealt with so far have met expectations too. The only reason they haven't gotten a full 5 stars is that the goods in process is a little bit more convoluted than I would like, but it isn't the end of the world

Horrible company. I figured it out. If clients are wondering why shipments are lost or going out late it’s because they print labels when the item is due to ship. However they do not pick or pack until they feel your Item is a priority ( top tier client) . ( usually if you complain to cx it will go out faster) If you are not a top tier client, your are not a priority ..your items will go out late way past SLA. Their inventory gets lost or their inventory team is daily messing up another reason why orders go missing, late or unaccounted for. Basically if you’re not making them money why should they make you any? Their fees randomly go up after giving a quote to start & then bam.. little fees when items don’t go out in time. I get invoices when half items have not shipped. I highly do not recommend this company. They also bribe employees to post great reviews so they look better. Sketchy company.

The Atomix team has been a fantastic partner for us from the start. We first connected with Jack when we were only shipping a few orders a month and from the start he was supportive in finding the best solution for us. Not only solutions for the present, but he also made sure to guide up through what we would be seeing as we scaled our business. Their team has always been very helpful in answering the questions that we had since it was our first 3PL partnership and made the onboarding process very seamless. Given we are a startup, what we looked most for in a partner was the people behind it. Would highly recommend any brand to work with the Atomix team.

Onboarded with Atomix about a year ago. I'm a small brand, so customer service and proactivity were a priority. The Atomix Team, especially my support contact, Jennifer, have been terrific whenever issues arise. Responsive and very accomodating. A bit expensive to ship low-weight/bulk via USPS, but I'd still say my experience with Atomix has been much more positive than most my peer brands dealing with the major American 3PL's.

We’ve just started with Atomix Logistics and the setup and onboarding have been excellent. Communication has been clear and prompt, and they’ve been incredibly patient with our questions. We ran a trial order, resolved a couple of issues quickly, and so far everything has been smooth. Looking forward to scaling with them.

We've been a customer of Atomix for a couple of months now and truly enjoy working with them. Everyone on their team is super helpful, regardless of whether you’re a big or small brand. Whenever small issues or questions have come up in the past, they’ve been handled swiftly and professionally. We’ve also experienced almost no shipping delays with them, all shipments are handled shortly after orders are submitted.

This organization is very unorganized! They hire and add on the most ridiculous non hard working workers. I worked my behind there so hard they were very none appreciated. They want slow workers and people who just takes their time. They wanna lose someone who is actually hard working to lames. Someone like me who was dedicated to coming there everyday and WORKED was very unappreciative. They don’t treat your packages with dignity. Throw it in the back of the trucks. Very unorganized warehouse and management. Dirty and dusty. Bathrooms are ridiculously disgusting! Loved the opportunity but very riddled. They had given me a bad review when the person that made me uncomfortable there didn’t. Don’t ever partner up with them. All my credits been given to someone that didn’t work 10x as hard as I did. They have no where to put any more clients. All the products that they lose is because of the bad workers that don’t wanna work but keeps them instead. Workers that just steals time. Thanks atomix for leaving me a bad review because I’m leaving one right back. You guys suck! My profession was better than yours! Plus you guys now are just taking workers serious by their performance when it should have been like that. It’s too late for those that was working there hard with a passion.