Great
Based on 1,940 reviews
Audien Hearing4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market. START HEARING NOW VIEW SUPPORT MATERIAL
Audien Hearing (audienhearing.com) has 1,940 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,940 approved reviews, newest moderated first
Wayne L.
Made it very easy. Wonderful communication.
Reply from Audien HearingApr 13, 2026
Hi Wayne, Making things easy from start to finish can make all the difference. Clear and consistent communication helps everything flow smoothly and keeps the process simple and stress-free. It is great to know the experience felt effortless and well-handled. Warm regards, Specialized Care Team Audien Hearing
Tom and Barb N.
Customer service is pretty good. Shipping was slow. We have now had 3 sets of the atom pro 2. All have had problems with batteries not taking a charge after about 1 year. Bought 2 sets of 99.00 oricles and they out perform the atom 2 according to my wife who wears them. She is hearing things that she had heard for some time with the atom pro. The main problem ove
Reply from Audien HearingApr 14, 2026
Hi Tom and Barb, Thank you for taking the time to share your honest feedback. We truly appreciate your kind words about our customer service, though we are very sorry to hear about your experience with the Atom Pro 2. We completely understand how important it is for the hearing aids to perform consistently. With proper care and maintenance, our devices are designed to last up to 5 years, so we would be happy to look into this further and see how we can help improve your experience. Regarding shipping, we sincerely apologize for any delays. While we do not have full control over the shipping process once the order has been handed over to the carrier, we do our best to process and ship orders within 1–2 business days. To better assist you and provide the best possible resolution, such as a replacement. One of our care specialists will be reaching out to you. You may also share your order number with us so we can review your case and ensure we take the right steps to make this right for you. We truly appreciate you sharing your experience, and we would love the chance to make things right. Thank you again for your feedback, it means a lot to us. Warm regards, Specialized Care Team Audien Hearing
David F.
Very helpful, very good listener, I would call back.
Reply from Audien HearingApr 13, 2026
Hi David, That kind of experience really stands out. Patience, careful listening, and helpful guidance all come together to make a conversation feel easy and productive. Being heard and understood can make a big difference when working through any concern. It is great to know the interaction left you feeling comfortable enough to reach out again. Warm regards, Specialized Care Team Audien Hearing
Thomas B.
Ro was great. She was very helpful and answered everything perfectly. She is a great person and should be promoted to a higher position.
Reply from Audien HearingApr 13, 2026
Hi Thomas, That is incredibly kind and thoughtful feedback—thank you for sharing it. It is wonderful to hear that such helpful and thorough support made a strong impression. Clear answers and genuine care can make a real difference in the overall experience. Comments like this truly highlight the impact of attentive and dedicated service. Warm regards, Specialized Care Team Audien Hearing
Rose
Carlo was just simply awesome!!! Super friendly, very knowledgeable, super helpful.
Reply from Audien HearingApr 12, 2026
Hi Rose, That kind of energy says everything. Carlo brought friendliness, strong knowledge, and real helpfulness all together in one experience. When support feels both easy and effective, it makes the whole interaction stand out. Sounds like a truly great experience from start to finish. Warm regards, Specialized Care Team Audien Hearing
Jessica
She was excellent 5 stars isn't enough
Reply from Audien HearingApr 12, 2026
Hi Jessica, That kind of praise really says it all. An experience that goes beyond five stars speaks to truly exceptional service and a level of care that stands out. Moments like this show how much a thoughtful and dedicated approach can make a lasting impression. It is wonderful to know everything was handled so well and left you feeling that way. Warm regards, Specialized Care Team Audien Hearing
Don B.
Great customer service. Recommend Audien hearing aid.
Reply from Audien HearingApr 12, 2026
Hi Don, Thank you for your kind words. It is great to hear that you had a positive experience with the customer service. A smooth and helpful interaction can really make a difference, and it is nice to know everything went well. Your recommendation means a lot and truly says everything about your experience. Warm regards, Specialized Care Team Audien Hearing
jay
Charissa was assigned to help me through an issue and made everything right. She is a great communicator and advocate! Thanks thanks thanks
Reply from Audien HearingApr 12, 2026
Hi Jay, Turning a challenging situation into a smooth resolution speaks volumes. Charissa communicated clearly, stayed engaged, and ensured everything was set right, making the entire process easier to navigate. That level of dedication and follow-through truly stands out. Warm regards, Specialized Care Team Audien Hearing
