Average
Based on 143 reviews
Aura3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform your daily wellbeing with Aura, #1 App for Emotional Health & Sleep. Discover thousands of mindfulness meditations, stories, and life coaching tracks created by therapists & coaches around the world, personalized just for you. Reduce stress, ...
Aura (aurahealth.io) has 143 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
143 approved reviews, newest moderated first
Sarah
Aura's customer service is exceptional. Fast, empathetic and massively helpful. Highly recommend! Thank you 🙏🏼
Reply from AuraSep 18, 2026
Hi Sarah! Thank you so much for your kind words. We will make sure to pass this on to our customer service team as it will truly make their day.
Heidi E.
Like many others I cancelled my subscription and they have STILL TAKEN MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION. I thought it had been resolved last year and then I saw this week they took money out again! I don’t understand the positive reviews.. it’s baffling
Reply from AuraSep 1, 2026
Hi Heidi! We are truly sorry to hear about your experience and we completely understand how upsetting and frustrating this must be. Please know this is something we take extremely seriously and we want to make this right for you as a matter of urgency. Could you please email us directly at [email protected] with your account details so we can investigate this immediately and ensure you are fully refunded? Thank you for bringing this to our attention and we are sorry for any distress this has caused.
Nerida
Amazing customer service, I wasn’t happy with my device - no problems returned it and received my refund super quick - very impressed with them
Reply from AuraAug 22, 2026
Thank you so much for the kind words! We're really glad we could sort things out quickly and get your refund processed without any hassle. That's exactly the experience we want everyone to have. 😊 We hope to welcome you back again someday!
Justyna H.
Terms are not cleared and the charge you 300% trial cost as a subscription without warning
Reply from AuraAug 14, 2026
Hi Justyna! We're really sorry to hear this has been your experience and we completely understand how frustrating and unexpected that must have felt. We'd love to look into this for you right away and make sure everything is sorted. Could you please email us at [email protected] with a few more details about your account? Our team will get back to you within 24 hours and do everything we can to make this right. Thank you!
Justin S.
I don’t ever do reviews, but I have to say I honestly love this app. I have been using it nightly for over 2 years now. There is nothing else like it. The meditations are top notch, done by professionals of all sorts. No soulless AI here. If you need a boost to your meditation practice, or just something to help you relax into a deep sleep, this resource is indispensable. I don’t know what I would do without it. Thank you, Aura for your amazing service. I look forward to many more years with you!
Reply from AuraJul 31, 2026
Hi Justin! The fact that you don't usually leave reviews makes this mean even more to us. Thank you so much! Two years of nightly use is just wonderful to hear, and we love that Aura has become such an important part of your routine. Our coaches and presenters pour so much heart into what they do, so knowing it resonates so deeply is incredibly rewarding for all of us. Here's to many more years together!
Christine
Aura has been a game changer for me. I wish it had been available long ago when my struggle to sleep could be so debilitating and life was so busy and anxiety too prevalent. There is so much available on Aura to choose from in the form of hypnosis, guided meditation, healing music, stories, coaching and therapy. There are many presenters each with their own style and focus and all are intended for healing and improving how we live. It’s been so easy to find what works for me. I have created several personal playlists to address different issues from eating well/health management and exercise motivation (I wish I’d had that long ago too) to anxiety relief, chronic pain relief and healing, Cognitive Behavioral Therapy, dealing with difficult emotions, and waking up and starting the day grounded and peaceful. Some playlists are more fun and expansive such as lucid dreaming, but sleep focused as well. Playlists can last for hours for nighttime sleep, or I can just do a quick meditation or hypnosis or coaching during the day and feel revived or calmed or grounded. It has all been so effective it has really been a bit of a life saver for me. I have tried two other similar programs, but this is the one I kept and stayed with, I think I like it best because it offers the most variety and the level of my involvement with the resources can range from passive to active, however I choose. I’ve had absolutely no issues or problems with the program or app. In fact it’s been so seamless and not invasive I have come to take it a bit for granted. I hope Aura is here for my enjoyment (and relief) for a very long time! And I sincerely hope others can discover and benefit from it as well.
Reply from AuraJul 30, 2026
Hi Christine! Thank you so much for taking the time to share this beautiful and heartfelt review. It genuinely moved us to read how much Aura has supported you across so many areas of your life, from sleep and anxiety to chronic pain and simply starting the day feeling grounded. That's everything we hope Aura can be for people. The way you've made Aura your own through your playlists is wonderful to hear. That's exactly the kind of personal, flexible experience we want everyone to find. We promise to keep growing and improving so Aura can be there for you for a very long time to come.
Steven I.
Incredible website !!!! The number of presenters and subjects are amazing !!!! Definitely something for everyone !!!!!! Customer services the best !!!!!!! Spot on !!!!!!! Spoke to them, explain situation and everything was corrected literally within minutes !!!!! Wish all customer service could be this easy, professional and friendly !!!!! God bless you guys !!!!
Reply from AuraJul 29, 2026
Hi Steven! Wow, thank you so much for this. You've genuinely made our whole team's day! 😊 It means so much to hear that you found exactly what you needed and that our customer service team was able to help you so quickly. We'll be sure to pass your incredibly kind words along to them! God bless you too, and thank you for being such a wonderful part of the Aura family.
Stephanie S.
I signed up for a free trial today and immediately realized I want to cancel. I cancelled through the app itself (which says my subscription has an expiration date) and emailed customer service. I have not received confirmation that my subscription was cancelled and want to make sure it won't renew. Trying to go to the website makes you sign up for a new free trial. This is a SCAM....
Reply from AuraJul 25, 2026
We're really sorry to hear this has been your experience; uncertainty around a cancellation is genuinely stressful and we don't take that lightly. We do respond to all emails within 24 hours, so we're worried your message may not have come through to us. Please email us again at [email protected] and we'll make it our priority to confirm your cancellation and put your mind at ease. Thank you for giving us the chance to make this right.
