aurentReviews of aurent.online

I was supposed to receive my bond back by 12 December, but as of today it still hasn’t been returned and my messages are being ignored. The bond was never lodged with the RTBA, which is illegal in Victoria. I’ve now had to escalate the matter to Consumer Affairs and VCAT. After commenting on their Instagram, multiple other tenants reached out to me privately with similar experiences. I also signed a minimum 90-night lease, but the landlord later claimed they could take the property back whenever they wanted, which contradicts the agreement I signed. Based on my experience, I would strongly caution anyone considering renting from this company. Please do your own research and protect yourself.

Goodluck, they won’t give back your bond, for international student beware, bad reviews are everywhere. I am bringing attention to a concerning practice that is contributing to the rental crisis in Australia. A group or entity is renting entire apartments and illegally subletting individual rooms without the landlord’s consent. They are not based in Australia, do not hold a valid license, and operate outside the scope of Australian rental regulations. Their business model involves leasing properties at relatively low rates, then charging exorbitant prices for each room—often far above market value. This not only violates tenancy laws but also exacerbates housing affordability issues for genuine renters. I intend to report this activity to the relevant authorities in the coming days

Moved out on the 3rd of november and still waiting to get my deposit back. Theyve told me that I won't get it back until the 3rd of February. Throughout my stay they also organised viewings with little to no notice. Also during winter when there was vacant rooms on multiple occasions they didnt pay for intenet(it was cut off) and water(unpaid notices arrived by mail). Would not recommend

Great customer service specially Uma.

Aurent has been very helpful and accommodating. We are having a pleasant stay so far.

I had a very disappointing experience with Aurent. The property I rented was delivered in unacceptable condition: there was visible mold on the walls, holes in the wall surfaces, cockroaches everywhere and the bedding provided was dirty. Even basic essentials such as clean sheets and a blanket were missing. When I raised these issues, I was told to buy my own bedding with a capped budget — which is completely unreasonable for a paid rental. The response from Aurent was dismissive, and they refused to take responsibility for the mold and property damage, claiming “this is the current condition of the property”. Also the last two days the wifi wasn’t working at all and they didn’t help me out with that either.

Answer: a total scam . Rental is rental and has to align with the law. They present themselves as a platform that connects “Guests with Hosts,” but in reality, they lease several properties and sublet the rooms directly. If issues arise, they shift responsibility onto the so-called “host” and avoid accountability—particularly regarding bond refunds and tenancy obligations. Ridiculous and greedy. You guys should start getting a real job instead of always trying to leech off others I am bringing attention to a concerning practice that is contributing to the rental crisis in Australia. A group or entity is renting entire apartments and illegally subletting individual rooms without the landlord’s consent. They are not based in Australia, do not hold a valid license, and operate outside the scope of Australian rental regulations. Their business model involves leasing properties at relatively low rates, then charging exorbitant prices for each room—often far above market value. This not only violates tenancy laws but also exacerbates housing affordability issues for genuine renters. I intend to report this activity to the relevant authorities in the coming days.

My experience with Aurent was terrible. From the first moment I tried to contact them to resolve my questions regarding the rent, their answers were very vague, but I decided to ignore that red flag. Once I arrived at the room, it was clean, but the common areas (which are supposed to be cleaned constantly) had layers of dust that showed they had never been cleaned. Then, when I made my first payment, they charged me twice because they had debited the payment to a card I never authorized. In order to resolve the problem, they behaved rudely and took a month to resolve the issue. Even when I demanded compensation, they did so reluctantly. Finally, it took almost two months to return my deposit because they couldn't contact the landlord. I also want to mention that during my stay, I was locked out of the apartment for hours on end because their locks weren't working. Although it was more a building issue, it's unbelievable that they wouldn't take action on the matter.