Reply from Auto Byte Solution LLCNov 27, 2024
Update - 7 Jan 20205 - Although Gabe didn't still call or provide evidence to his claims, In good faith we still refunded Gabe.
Dear Gabe,
We recently came across your review about our services and would like to address your concerns transparently and professionally.
After a thorough review of our system logs and internal communications, we found no evidence to support your claim that we requested access to your financial information. If you have any documentation to substantiate this, we kindly ask that you share it with us for review.
The actual issue you encountered, which was the email bounceback, was a technical error on our end that was promptly resolved. However, your review does not mention this issue and instead attributes the situation to other unverified concerns.
We would also like to note that the agent who was initially handling your case, Jay, was removed from our team following an internal investigation to ensure accountability and improve our processes.
Finally, as stated earlier, we made our last attempt to reach out to you on August 31 to process a refund. Unfortunately, we received no response from your side, making it impossible for us to proceed.
We remain committed to resolving this matter fairly and request that you provide any evidence to support your claims. Transparency and accuracy are essential to us, and we hope for your cooperation.Dear Gabe,
We recently came across your review about our services and would like to address your concerns transparently and professionally.
After a thorough review of our system logs and internal communications, we found no evidence to support your claim that we requested access to your financial information. If you have any documentation to substantiate this, we kindly ask that you share it with us for review.
The actual issue you encountered, which was the email bounceback, was a technical error on our end that was promptly resolved. However, your review does not mention this issue and instead attributes the situation to other unverified concerns.
We would also like to note that the agent who was initially handling your case, Jay, was removed from our team following an internal investigation to ensure accountability and improve our processes.
Finally, as stated earlier, we made our last attempt to reach out to you on August 31 to process a refund. Unfortunately, we received no response from your side, making it impossible for us to proceed.
We remain committed to resolving this matter fairly and request that you provide any evidence to support your claims. Transparency and accuracy are essential to us, and we hope for your cooperation.
