Great
Based on 48 reviews
Hughes Autoformers4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hughes Autoformers - Industry leader in advanced smart surge protection, autoformer voltage boosting solutions and RV products. Since 1995, the company is the original patented US manufacturer for the famous Hughes Autoformers power booster for your RV. New in 2019, we have released another patented game changing product - the world's first Smart RV Surge Protectors. These advanced units will alert the user wirelessly in real time if there are any issues or faults detected. Find out more here - www.hughesautoformers.com
Hughes Autoformers (autoformers.com) has 48 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 2 reviews with 3 stars · Clear filters
DG
I get E3 which is over current. PWD30-EPO. New RV. Permanent campsite. Even tried another pedestal. NO one is answering calls or email. 2 weeks of trying. What good is a " Lifetime warranty and support " if you can't get ahold of anybody ?
Brad B.
I bought a PWD50-EPO-H and installed it correctly in my 2023 Airstream. When plugged into a 110 outlet in my storage area, I get a E6 error message. E6 is "Line Two Neutral Reversed" - it isn't wired wrong. I checked the electrical outlet and it is wired correctly. I tried two different 110 to 50 Amp connection adapters, one new and one I've used and had for 10 years. I have called Hughes 5 times, and noone ever answers. I have left a message, three days later no returned call. Apparently they have NO technical support. I am super disappointed, and can't use my RV. Update.............. 5/2/2023 After posting this review, Hughes called several times and were very nice. As it turns out, after leaving my RV plugged in for about eight minutes and the WatchDog resetting 2 or 3 times, the error magically disappeared, without me making any wiring changes. I then unplugged and replugged in the RV several times, and still no errors. I pray it stays this way forever. I am looking forward to the Bluetooth connectivity. Being optomistic here.
Reply from Hughes AutoformersApr 27, 2023
We are a smaller company and one phone rep was out on vacation recently, so we only have 1-2 people to answer the phones, at least we are still in the US. We are in California and only open M-F from 8-5 PST. If you call during these hours we will answer. If you call and we don't answer, it is because we are already on the lines. We do return calls if we get the message. You have a limited lifetime warranty on your unit if it is in fact defective. You can send us an email to [email protected] with all of your contact information and we can proceed with a warranty claim there.
