AutolossReviews of autoloss.com

Wow, I can’t believe this woman is STILL scamming people with bs diminished value reports. This is honestly hilarious. Listen, their report is a bunch of white space with a few images — It literally reads like a kids book and that’s how the at-fault insurance company will take you due to Autoloss’ lack of competence. I’m STILL waiting for a refund from this scammer. Welcome to America!

Monica is not responsive at all past the initial report

I have never written a bad review before, but I feel I have no other choice after my very short experience with Autoloss. I reached out to get information about the diminished value process for my car, and every time I asked a question, the representative (Monica) sighed loudly and impatiently, as if I were bothering her. She showed no patience in guiding me through the process or answering my questions. I have never been treated so rudely by someone I was planning to hire and pay for a service. It was extremely frustrating and demeaning. This was supposed to be a professional company helping customers during an already stressful situation, but instead, I was made to feel like a burden. I absolutely do not recommend this business.

Told me they wouldn't help me with a dv claim due to its the 2nd accident but they can be taken to court for the value in between and i just need the appraisal. Terrible imo.

Firstly, Auto Loss came up with a ridiculous $4K+ in DV value, to reel you in so that you'd choose them over other companies. State Farm offered $1,500. Auto Loss' manual told me to request a third party appraisal because it was too low. After doing so, it resulted in LESS...$912. Auto Loss cost me almost $600 and when I e-mailed them about it FOUR times over 3 months to request a demand letter AS IS WRITTEN IN THEIR MANUAL, Auto Loss never responded. They promised big then gave bad advice, costing me money...find another company!

At first, she communicates very pleasantly, but that is the only time. After the initial conversation, it becomes difficult to reach her by phone. When you call, her assistant suggests sending an email and waiting 24-48 hours. Sometimes, she forgets to respond. When you call again, her assistant reminds her, but often the response is brief and raises more questions, leading to another 24-48 hour wait. This process can take weeks to answer a small question. Occasionally, she does come to the phone, but she is unfriendly and rushes through the conversation without resolving the issue, causing more frustration. Initially, she promised to help me get fair compensation for my car’s diminished value and to assist me throughout the entire process. However, when the insurance company offered less than 25% of the appraised value provided by Monica, she advised me to appeal in small clams court and then abandoned me, stating she couldn’t help further. Working with her is frustrating and yields poor results. I would avoid her.

Read negative reviews, they are all true! Lots of promises and no delivery. Monica does the smooth talk to get you on board and that will be the last time you will talk to anyone. Takes days to get email response. When you call they take your name and Monica then responds via email with five word sentence. Completely disconnected from clients. No money back like it was promised in case the desired settlement hasn't been reached. Expect frustration and waste of months and months in circles. Do yourself a favor and don't engage with these people, you will get disappointed and frustrated.

This companies are a scam. Their fee average between $350-$400. They provide you with a demish value report that you can make at home by comparing the value of your vehicle with vehicle being sold at a dealership. When you contact their customer support for assistance, all they do is "tell you what to tell the insurance company". They never conact the insurance company directly to help you with your claim. If you hire them be prepaired to waist a lot of time calling, emailing, leaving voice messages to the adjuster and then have your claim denied. I suggets hiring a lawyer from the begining and let him deal with it..