Excellent
Based on 509 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
509 approved reviews, newest moderated first
Dan L.
Great service, account manager Ashley was very helpful and knowledgeable, delivered as promised. As a private consumer it’s troublesome to navigate the world of auto transport and they put me at ease regarding the process and reliability.
Manish G.
Great service... the customer rep Jessie was very friendly and answers all my questions very patiently when ever I called. After I placed my order the carrier picked up my car in 3 days and delivered it 4days to SLC. The driver was in constant contact and deliver the car directly to my apartment rather than asking me to come someplace else to pick it up. I will defintly go with direct express auto transport if I ever move again. Order# 220055
Tina
Easy to work with, very professional and reasonably priced.
Ryan L.
I’ve used this company 3 times and it’s been a great experience. My car has always been picked up on time and delivered on time. If I ever have to ship my car again, I will definitely use this company.
Dave A.
Excellent service from pick-up to drop off! Jessie was in communication with me every step of the way, was pleasant and professional!! #219644
Irving R.
Direct Express auto made shipping my car as easy as possible. They shipped my car across the country in a really short amount of time.
Vieforpatrick
Fantastic service by Direct Express auto transportation. I was most impressed by the cost and how fast they reassigned my order (#218887) to another carrier when my schedule did not work with the first carrier. The first carrier had indicated they will ship my car in 24hrs (very impressive! - my thought was it would take 4 days to get to West coast from TN so I planned to travel accordingly!) But when I contacted Direct Express, Jesse was able to get another carrier (DB Transport LLC) same day! They new carrier did a great job and delivered my vehicle as scheduled. I will definitely use this service again.
Aminda
I found Direct Express Auto Transport by chance on a google search while I was looking for a cheaper shipping option. We purchased a car through a broker on copart and after the sale was told we couldn't pick it up in person so we were scrambling to find a better option than the brokers suggestion. When I came across Direct Express I jumped at the offer I saw online. Not only was it a better price but it also asked more specific information it gave me different shipping options as well. My order number was 219264 and my customer service rep was Jessie. It was a smooth process and I would use them again if needed. The car was picked up on the estimated day but it didn't arrive on the estimated day. That was fine though, it was an estimate and It is winter and road conditions might have been crazy. No problem with me. Everything went smoothly with the transport.
