Average
Based on 412 reviews
Avail3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Avail (avail.com) has 412 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
412 approved reviews, newest moderated first
Hrmt
Fast and efficient. Very professional.
Reply from AvailJun 3, 2025
We're excited to hear that you found our service fast, efficient, and professional. Providing a smooth and reliable experience is always our goal, and feedback like yours truly makes our day. We appreciate you taking the time to share your experience!
Jonalbert
I get paid every two weeks. I got paid and wouldn’t get paid again before the first I wanted my pay made when I asked to make sure that the money was there, but so I can pay the rest of my bills and I had to wait on everything.
Reply from AvailJun 3, 2025
Hi Jonalbert, Thank you for sharing your experience! It sounds like you may have run into some issues with payments through Avail, and we're sorry to hear that. This isn’t the kind of experience we aim to provide. If you'd like us to take a closer look, please don’t hesitate to reach out directly — we’d be more than happy to help.
Regina
Avail was really effective in helping me find a tenant. The customer service people are amazing,helpful,patient and they took me every step of the way as it was my fist using the website. I definitely would recommend avail to any landlord looking for a tenant. Thank you for this service. I can't say enough about how easy the process was to get a quality tenant.
Reply from AvailJun 3, 2025
Hey Regina, Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our service helped you successfully find a quality tenant and that your first experience using the platform was a smooth one. It’s especially rewarding to know that our customer service team made a positive impression—we take great pride in being helpful, patient, and supportive every step of the way. Your recommendation means the world to us! If there’s ever anything you need, we’re just a message away. Thanks again for choosing Avail—we’re so glad to have been part of your leasing journey!
Lauren
Automating responses to leads and invitations
Reply from AvailJun 3, 2025
Hey Lauren, Thank you for your feedback! We’re glad to hear you’re making use of the automated response features. Our goal is to help streamline your workflow and save you time, so it's great to know our tools are making a difference. Please don't hesitate to reach out if there's anything we can do to make your experience even better.
Mark
Avail is a good basic tool but lacks a commmitment/history to improving the product. Lacking: 1. Seperate linked bank accts for Security Deposits (SD) vs Rents (add payment get reported on 1099 when SD are refunded) 2. Lease extension process is not integrated with Date Change to lease 3. No auto reply to listing inquires 4. Many more
Reply from AvailJun 3, 2025
Hey Mark, Thanks for taking the time to share your thoughts! We're glad to hear you find our tools useful and appreciate your honest feedback regarding product improvement. To ensure I'm not missing any of your concerns, I've addressed them in order: 1. The good news is you can route rent payments and security deposits to separate bank accounts! Additionally, if Avail processes the payment, the IRS requires that we include it as income received on the 1099-K. This is why you'll see security deposits as income received, and in these instances, we direct you to work with your Tax Professional on how to exclude these funds as income. 2. When extending a lease in the system, it updates the end date in Avail, however, this doesn't update the end date of the actual lease document. Since lease agreements are legally binding, the only way to legally change a lease once it's established is through the amendment process. 3. While we have pre-canned options for lead messages, you're correct in the fact that the system doesn't allow you to send mass lead messages. With that being said, I've passed some feedback to our development team about looking into a way to implement some kind of mass messaging feature. If you have any questions or need anything clarified, don’t hesitate to reach out—we’re always happy to help. Thank you again for taking the time to share your thoughts. We truly appreciate it!
Andrew
Paying my rent on time and now I'm on credit boost reasonly ask again after the first boost
Reply from AvailJun 3, 2025
Hey Andrew, Thank you so much for your feedback! We’re thrilled to hear that paying your rent on time is going to help boost your credit! If you have any questions or concerns moving forward, don't hesitate to reach out.
Dharmesh
Great help.
Reply from AvailMay 28, 2025
We really appreciate your feedback! It’s great to know our team was able to support you. Thanks again for taking the time to share your experience!
Deborah
The representative that I spoke with was very helpful.
Reply from AvailMay 28, 2025
Thanks so much for your kind words! We're glad our representative could give you the support you needed. It’s always great to know we’re making a difference. If you ever need anything else—don’t hesitate to reach out!
