Average
Based on 412 reviews
Avail3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Avail (avail.com) has 412 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
412 approved reviews, newest moderated first
Vera P.
great customer service, very helpful all the time in many ways.
Reply from AvailMar 11, 2025
Hi Vera, Thank you for making our day! We sincerely appreciate your kind words and the time you took to share them. We're committed to providing exceptional service, and there's nothing more rewarding than knowing you feel supported. We'll be here whenever you need us! 😊
Samuel
Slow to obtain publication of change in listing, particularly if a lessor wants to pay $65 more to have their listing promoted (possibly get a higher position in the listings). We asked for refund of the $65 extra charge, and refund issued The people that work at AVAIL are client friendly, it is the IT system that needs to be upgraded inasmuch as other sites post listings and edits far more speedily.
Reply from AvailMar 21, 2025
Hi Samuel, Thank you for sharing your feedback. We understand how important it is for your promoted listings to appear quickly on partner sites. Once you make a change in your Avail account, we immediately send the update to the other platforms. Since each site has its own update schedule, it may take a few hours for the changes to be reflected. If you're noticing a delay beyond what seems reasonable, please feel free to reach out to our team at [email protected]. We'll be happy to investigate to ensure everything is processing as expected. We appreciate your patience and value your business.
Richard B.
I enjoy the program but think it could be better with a little effort. 1. Easily exportable or printable Rental Ledgers. I often get request from Renters for a copy of their Rental Ledger, and I end up having to create one from scratch. Of course, I can see your information, but it is not printable in a professional format. 2. Lease Renewals is getting better but still not as smooth as it should be especially when adding the new payment schedule for the tenants. I just don't understand why we can't have electronic signature on Lease Amendments instead of having to print it out and having people physically sign the documents and then upload them back into the system. 3. Would be great to have a section that we could use for potential eviction for tenants that are behind on their rent.
Reply from AvailMar 11, 2025
Hi Richard, Thank you for taking the time to share this! We sincerely appreciate the feedback and are excited to share that we've already begun working on some of these improvements. Rental Ledgers – We recognize the value of adding an in-app feature for these reports and have shared the suggestion with our design team for future consideration. Our team will continue to advocate for this. In the meantime, tenants can access their payment records through any of the following methods: • Landlords can download the "Received Rent Payments" report, remove any irrelevant data or cells, and share the updated version with tenants via email or Google Drive. • Tenants can reach out to our support team directly with these requests. Simply have them contact us, and we’ll be more than happy to assist! • Tenants can also download receipts for any payments processed through Avail, either directly from their account or via their email inbox. Lease Amendments - We couldn't agree more! We recognize that this process can be streamlined and that incorporating electronic signatures would be a game-changer for everyone—ourselves included. We're excited to share that this feature is already on our product roadmap and actively being developed. We look forward to rolling it out as soon as it's ready! Eviction-Related Resources – Avail currently provides a range of resources for landlords navigating the eviction process. Through our partnership with RocketLawyer, we offer landlords free and accessible legal guidance. Additionally, our help desk features several helpful articles with valuable resources. Visit avail.co to explore our educational materials or contact our team for further assistance. We hear you and recognize the need for change and growth on the Avail platform, and your voice plays a crucial role in that. We hope you can continue to find value in our services and that you stay in touch with any other thoughts or suggestions you have along the way!
Walt B.
I chose Avail based on a friend of mine who also has rentals. I liked it more in the beginning when I had no problem contacting a live rep, now it's difficult, so I have to resort to emails.
Reply from AvailMar 11, 2025
Hi Walt, Thank you for your feedback! We’re glad to hear that your initial introduction to Avail was a positive one. We aim to be there for our customers through every phase of the rental process, so we sincerely apologize that the support you were looking for wasn't there when you needed it. While we can't make up for that lost time, we can promise to do better! Our team is actively working on implementing some changes to better meet expectations going forward. These include the recent addition of callback and voicemail requests, which customers can expect to have returned by end of day. We're also in the process of expanding our team to provide even faster, more reliable support, and expect to welcome at least five new agents by the end of this month. Your experience is important to us, and we’re continuously working to improve our support. In the meantime, we’ll make sure to pass along your feedback to the team. Please don’t hesitate to reach out if you need any help— that's what we're here for!
Vena L.
Not sure, don't remember the company or what they do
Reply from AvailMar 11, 2025
Hi Vena, Thanks for reaching out! Avail is an online platform that helps independent landlords advertise properties for rent, screen tenants, sign leases, collect rent, and track maintenance requests. Our platform helps landlords: - Find tenant leads to fill vacancies by helping you create an online listing and publishing it to several top rental sites - Screen prospective tenants with a comprehensive rental application including credit reports, nationwide criminal background checks, and eviction histories - Send and digitally sign state-specific leases - Collect rent by allowing your tenants to pay online and have funds deposited directly to your bank account - Manage maintenance concerns with tenant-submitted tickets We can be reached at 312-292-9347 or [email protected]. Please stay in touch with any questions along the way!
Renee K.
They treat you like a person not just a number they listen to what is going on and they do everything they can to help make the situation easier
Reply from AvailMar 11, 2025
Hi Renee, Thank you so much for your kind words! We’re thrilled to hear that you felt heard and valued during your experience with us. Our team is dedicated to providing personalized care, and it’s wonderful to know that we were able to make your situation a little easier. We truly appreciate your feedback and look forward to continuing to serve you in the future!
Teya S.
The site has all the tools I need to get my tenants set up. But what I appreciate most is how my rentals are put out on the web on many different sights through just this one portal. Super convenient!
Reply from AvailMar 11, 2025
Hi Teya, Thank you so much for your wonderful review! We're so glad to hear you're finding our platform easy to navigate and that it provides all the tools you need to manage your tenants. We're especially delighted that you appreciate the convenience of our multi-site listing feature. Simplifying the process of getting your rentals seen across various platforms is a core focus for us, and we're glad it's making your life easier. We sincerely value your feedback and are committed to continuously improving our services. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thanks for choosing Avail!
Tony La R.
No multi-user access. Support never picks up call on phone Maintenance is isolated under each property and no dashboard to see all incoming to respond.
Reply from AvailMar 11, 2025
Hi Tony, Thank you for taking the time to share your feedback! We understand how important multi-user access is and appreciate your perspective. While we don’t have updates on this feature yet, security is a top priority for us, and 2FA helps ensure your data stays protected. That said, email-based 2FA and the “Remember this device” option can help reduce login friction, and some landlords find that using a shared email address works as a temporary workaround. Regarding phone support, we hear you. In full transparency, there was a time when our team was stretched thin. This was frustrating for us, too. We’ve since made changes, including a callback/voicemail option and team expansion, which have already reduced wait times to under two minutes. The first week of the month tends to be our busiest, but outside of peak hours—before 9:30 AM CST and after 3 PM CST—wait times are typically even shorter. As for the maintenance portal, although requests are currently organized by unit, landlords can still see which ones are open versus resolved, helping them manage the requests more efficiently. We appreciate the need for a broader dashboard view and have shared this with our team for consideration. We truly value your insights and the chance to improve. Your feedback helps shape the future of our platform, and we appreciate you taking the time to share it! Please stay in touch with anything else that comes up along the way.
