AventuronReviews of aventuron.com

Aventuron afvertised and I purchased a 225 foot spool of wire. After it arrived it appeared to be what they had advertised so I contacted them and ordered the remaining spools that they had on hand. Come Monday morning I when to use the spool of wire I realized that is was not 225' but rather on 200'. I contacted Aventuron and Aventuron told me that was the way that the wire had come from the manufacturer and that if I had a problem it was not Aventuron's fault but rather it was the manufacturer's fault. I asked Aventuron to measure the wire in my second order before it shipped as I could not use a 200' spools as I was purchasing the wire for a custom build antenna and my customer would not accept spliced wire. Aventuron said that they did not have anyway to measure the wire so I cancelled the order for the wire that Aventuron had not yet shipped. And, I requested a refund for the one initial spool that I had received. They refused so I then filed a complaint with eBay to apply for a refund. In addition I contacted the manufacturer who Aventuron claimed was responsible for the wire being 200' and not the 225' that Aventuron advertised and I ordered and paid for. The manufacturer advised me that they DO NOT make a 225' spool but they do NOT make a 225' spool but that they do make a 200' spools. which is what I got. I also asked them about the label that was stuck over their original label and was told that the label stuck over their original label was not something that they would do. When I contacted Aventuron with this information and told Aventuron that someone had placed a white stick on label over top of the manufacturer's label claiming that the spool was 225' when in fact it was a 200' spool, Aventuron claimed to know nothing about it and then wanted to know how I measused the wire and could I send them a picture. I explained that like most people, I know, I used a 100' tape measure and that, I had no idea how a picture of 200' piece of wire laying next to a 100' tape measure would prove anything since it would not be possible for a "picture to show both ends of 200' wire and a 100' tape measure in one picture and unless it was all show in one picture it would not prove anything. I then suggested that they refund my money and if they wanted the fake spool back they would need to pay the return shipping. Aventuron's then wanted to waste more of everyone's time by telling me that if they refunded my money and paid for return shipping on the mis label wire that they would loose money on the sale. At no point did Aventuron accept any responsibilty for for advertising and selling me a spool of wire that the manufacturer claims that they don't sell, and with a white computer printer label stuck over the manufacturer's label claiming that the wire was a larger size than it actually was. In summary the product was not what it was advertised to be. Aventuron at all times maintained that it was not their fault. And finally,Aventuron seemed more concered that if they refunded my money and paid for the return shipping that they would "loose" money than the fact that the product was not what they advertised and that someone have placed a label over the manufacturer's label claiming that the spool was larger than it was. Not to mention they wasted a lot of time both theirs and mine for something that should have been fixed when I very first contacted them.

VERY slow processing time, even worse shipping; expect your order to take a solid 2 weeks Tried to 'do right' by buying local. Aventuron loves to promote their 'mom and pop' feel, however, it's just another company trying to promote their roots, without paying attention to the actual customer or impacts their cost cutting has Worse, the customer service is beyond rude - quick response, but the agent was more focused on trying to deflect blame and point fingers, instead of attempting to resolve an issue I will happily refuse shipment, and repurchase through a more reputable, customer-service orientated establishment

After placing my order a possible delivery issue came up. I reached out to the staff through their communications system. They responded promptly and were helpful. Everything worked out. My overall experience was very positive.

I had an odd encounter using the chat. I sent the chat in the early hours and understood that the response would be emailed per the site. I had signed up to the site in order to receive a 10% off link. I did not get the link emailed, so in my chat, I asked if the code could be sent. The response I received was that everything in my cart was on sale and the link would not work. None of the items were noted to be on sale, so I again responded with the items in my cart and that I would like the email sent. I again got a response that they "do believe" all the items in my cart were on sale. I understand there is often fine print in the sign-up offers, but it would have been nice if they had just sent the coupon and let me read it myself. I was not finished shopping and if I had the coupon I may have chosen to purchase a different item. I responded by telling them I only wanted to code emailed to me and based on the responses I would not be needing a code. I was sent a response with code and a message saying that customer service didn't open until 10 but he had been kind enough to respond to my message at 7 and that he was going to spend time with his kids and then another message saying "I'm a father too and my children come first, I tried helping..." I would not expect an after-hours response or such an unprofessional response. It was a simple request to send a coupon code, it could have waited and I didn't need to hear personal issues. I should have known from the first response that the person I was chatting with was not in a customer service role. I do not plan to ever purchase from this company the whole thing made me question if the site is valid.

Great customer service. I had a few questions about a product and they were very quick to respond helped smooth out the purchase process.

What a gem. I ordered some snowshoes off of their website because they came in nearly $100 cheaper than many other stores. I did want them fairly quickly however, so I was weary of buying from an unknown business. After reading some reviews, I figured I'd give it a try. I don't know how they did it... but, my package was shipped out the next morning (I ordered at midnight) and arrived 2 days later. It's not like I'm particularly close to their store either. I'm many states away. I would happily buy from them again and recommend them. Good businesses are hard to come by... this is one of the few.

They send fake promotions to customers who sign up for emails, the cancel orders on specials that they have on their website because they call them mistakes. They are either scammers or extremely incompetent.

Bought a Wahoo Indoor Kickr bike, but no follow up information on shipping after a week. So I called and was told it will be there this week. Two weeks later still no bike and now no return of my calls or messages left on their web page chat box. If you don't have the item ready to ship, then don't take my money. Follow up to the message by the company. Before I bought the bike I rang up and asked if it would be delivered to MA. Was told no problem. Several times rang up and given timelines that did not hold true as well as having been promised return calls that were not followed up on. So don’t say you went above and beyond, you dropped the ball.