AvidXchangeReviews of avidxchange.com

Alex was knowledgeable, thorough, and helpful, and took the time to understand our needs. Thank you.

We have used AvidPay for many years and are very happy with how seamlessly it integrates with our other processing systems. It makes bank reconciliations much easier than our previous payment processor.

Awful, Awful, Awful..... We just wanted to get paid for services performed. They Hold your money for ever. Very unfair, extremely unethical company. Cheat, scam Fraud

The customer service is great and the the Capture feature is a huge timesaver. You will save time and money by using AvidXchange for invoice processing and approvals.

The accounts payable process is smooth and integrates with our financial system seamlessly. This has saved us time and resources ever since we made the transition over 3 years ago. This has cut our invoice processing time in half as well has decreased the number of personnel in the department. We went from three people process invoices daily to just two. I would recommend AvidXchange to other customers.

AvidXchange is pretty much always on the ball in responding to platform problems that we report. It doesn't take long and the problem gets fixed, whether it was from Avid or from some Microsoft issue. Contacting Avid is also very simple and I really feel they consider our practice a high priority in the way technical support specialists address our issues in a timely manner.

Our company recently integrated AvidXchange into our accounting and payable system, and the experience has been incredibly frustrating. What was supposed to make our payment process easier has instead created a significant amount of extra work and confusion. One of the biggest issues is that information we enter into AppFolio, including account numbers and payment memos, is not being carried over properly onto the checks that vendors receive. Instead, vendors are receiving checks that say things like “please review check stub for payment,” without the information we specifically entered for the payment. This creates problems for HOA and utility payments where the account number or property information is essential for the payment to be applied correctly. We have also dealt with payments being delayed, vendors having difficulty identifying payments, and having to spend additional time tracking down issues that should not exist in the first place. We switched to AvidXchange expecting to streamline our accounting process, but so far it has done the opposite. We are spending more time fixing payment issues, contacting vendors, researching transactions, and trying to figure out where information went. The most frustrating part is that these are not minor inconveniences. Payment processing is a critical part of property management and accounting, and mistakes or missing information can result in late fees, vendor issues, and unnecessary work for both our staff and the people we are paying. I would strongly recommend thoroughly testing AvidXchange with your existing accounting workflow before committing to it. Based on our experience, the integration has created significantly more problems than it has solved.

Alexandria Murdock was very quick in her responses back to me via email and on the phone, she was very helpful, professional and nice-which you don't find any more in customer service. Please give her a raise, if not that then a paid day off!