AWeberReviews of aweber.com

Using AWeber's free trial was one of the biggest mistakes in my business. They closed my account without any prior notice or warning RIGHT AFTER charging me $800 for the next month of service. Also, they will not refund you and give back your list. I tried to contact their support many times, but they block me every time. They are a SCAM company and should be sued for their unethical business practices.

They used to be decent. The days of 'sneaky billing' are no longer being tolerated. When aweber users log into their accounts a total number of subscribers are shown that causes customers to think that this is their total number of people that they will be billed for. However, aweber bilsl you for unsubscribed people too. This would be fine if they had enough integrity to display this list total along with the other list total so you know what you're paying for. They don't include this in the displayed list. We found this to be misleading and non-transparent. We asked customer service to to reverse the charges and they refused to honor an $20 discrepancy with a 5 + year customer. We started looking for other options and found several better alternatives with comparable deliverability rates and with more features, and far less money. Some of the alternatives to aweber don't even charge to 'store' lists, only for email sending. Pretty cool. We're happy to have left aweber. Companies like this will be left behind in the future by their competition, we feel. But, no hard feelings, and wish them the best. We hope they adapt their ways to become more transparent. We wrote this review to inform the public that we don't feel aweber cares about their customers and needs to be more transparent with their billing. We also wanted to let you know that we found several better alternatives. :) Response to aweber: This nice response came too late and does not reflect my dealings with customer service. If this response is authentic I feel you would have far better ratings here.

Terrible experience. I regret the day I decided to try AWeber. We signed up for a free one month trial. Realized that we did not like the service and asked to cancel our account via email. Later we realized that AWeber did not cancel our account and charged us after one month. That's ok, things happen. We contacted customer support and asked for a refund. They refused to give us money back saying that they replied with some request for verification which we missed. After half an hour battle I just gave up and submitted a charge back with my bank. Customer support was not helping at all. Even when I asked to talk to a manager, they still refused to issue a refund and said they would charge me at the end of the month even if I cancel my account now. Really? O_o To sum it up, we had lots of problems uploading our customer list from Shopify. Those few subscribers that we were able to upload, got a very bad open rate with AWeber comparing to other services. Than AWeber went completely out of integrity and refused to issue a refund ignoring our previous request to cancel the account. What a rip off. Stay away from AWeber.

Used for many years to mange my list/s. Very good site and support is great both in terms of articles and livechat. Livechat you get someone who is obviously not talking to loads of other people, and that actually understands how their product works thoroughly. If you're doing email marketing and have a list that has real value in your niche they are a very good option. Not cheap, so only for medium/higher value product marketing really. But well run and professional.

Have been using them for a while and overall I'm happy with the service. In particular, it's really good they have a live chat facility on their site, so if you encounter any issues or have any questions, you can speak to someone quickly. The only downside is they count and charge you for unsubscribed/bounced email addresses as part of your subscription and they once rejected an import I did despite the list being my own and 100% opt in. Other than that, they've provided a reliable service. I've tried other providers and they're much better than the "industry leaders".

I've WAS an Aweber customer for about a decade and now am NOT. I decided to close my account and switch because Aweber's monthly fees get pretty steep as your list grows. But what gets them a mere two stars from me is what happened after I told two customer service reps (Amanda and Chris) to close the account and clicked "cancel plan" in the dashboard... THEY KEPT TAKING MY MONEY. I confirmed on July 7th that I didn't want the account anymore and they took FOUR MORE payments out of my Paypal account over the next two months. I emailed them repeatedly telling them I didn't want the service anymore until I had Paypal block their autopayments. They ignored me for a while but finally responded, eventually Jo there offered me an apology and confirmed that they had made a mistake not canceling my account. But they refused to fully refund me the payments they took without my permission for a service I didn't want and hadn't used in months. Fortunately, Paypal's dispute department (which can be hard to please) got me the money back as I provided them with all email threads confirming my side of the story. It's wild to me that a company, because of greed and incompetence, would insist on screwing a +10-year customer when doing the right thing would have been so easy. They get two stars because... It's a very robust email platform with a ton of features for managing email optins and sending a newsletter to subscribers. A few times I've had to contact customer service and they were very professional. But... I DO NOT recommend signing up for autopayments, as they may just keep trying to take your money. Also, if you don't pay your AWeber bill for a month they hold your list hostage until you pay. So just export and backup your list with some regularity.

Deceitful pricing on their order page. The order page shows a discount for quarterly and annual pricing, but it does not show the hidden monthly fee for the email subscriber list storage. It doesn't matter which amount of subscribers you choose on the pricing page, the order page will show you the pricing for only their 'email marketing & analytics' which doesn't include the hidden monthly fee.

Highly priced