Average
Based on 174 reviews
AWeber3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AWeber is a market leader of small business email marketing and landing page solutions. Founded in 1998, AWeber has over 20 years of proven success helping more than one million customers around the world reliably connect with their prospects and customers through powerfully-simple email marketing. Along with its award-winning 24/7 US-based customer support, AWeber delivers the ability to quickly load and manage contacts, send amazing emails, build landing pages, send instant web push notifications, and analyze results without having to be a tech whiz. AWeber works with more than 1,000 partner software solutions, allowing customers to seamlessly integrate with the apps and services they rely on to operate and grow. A privately-held company, AWeber is a remote-first team with employees based throughout the United States.
AWeber (aweber.com) has 174 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
174 approved reviews, newest moderated first
Mary
My landing pages were taken offline for an "automated systems review to make sure that accounts are not being used inappropriately," with no email notification. I lost hours trying to troubleshoot the issue before support came online in a different timezone. A day later, they are back up. Support won't provide any further information.
Melanie Druery A.
Canceled my subscription early 2024, yet I'm continued being charged the annual fee each month. I've canceled several times, I have emails proving that they say my account is closed, yet, I have to dispute the fees each month on my card. Where is the integrity of this company? This is truly unethical.
FGeeks
Terminated my account after a couple of days and after paying an annual subscription - not returning any emails and now blocked my email, account from their system. Absolute charlatans - avoid them like the plague!
Beth B.
The quality of my successful customer service experience is due to Will P. I came to AWeber with some complex challenges. This was not a one time or a quick fix. He resolved all of the issues. He did not, and would not, give up or stop until everything was solved. This is the kind of customer service AWeber should strive to deliver always.
Eion R.
I subscribed to to Aweber 4 months ago I have had non stop problems with communicating with the support services, the worse employee to deal with is Amanda who just disappears in the middle of resolving issues. Most tech companies are difficult to communicate with but Aweber takes it to another level. Avoid this company at all costs.
Accesis O.
We have been working with Aweber for more than 7 years. WE SAY: forget about your easy life with the 2025 aweber interface changes ! Up to present they had easy and manageable campaigns. In June 2025 they changed campaigns to workflows as to match Get Response interface and our new experience is TERRIFYING. We have long automated training for employees - more than 80 e-mails training, this needs a very compact view of the e-mails and timings, we always introduce new training e-mails that need to be very specifically added in the Workflow. ... . After having changed their Campaigns interface the user interface has become a true NIGHTMARE. Before we could see 15 messages + timings on one page, with an easy scroll on whatever point of the campaign. Now they display a BIG SQUARE on the page, NOW WE CANT SEE ANYTHING inside the workflow WE CANT look anymore inside for the right place to introduce the new e-mails. If you want to add a big problem into your life, that is killing time and your nerves work with the new Aweber Workflows. your life will have a new dark dimension.
Dale E.
Tried to sign up to a newsletter but couldn't. Contacted the site admin who said AWeber were blocking it. Got in contact with them and they said they weren't blocking it, and asked for screenshots. Sent them the screenshots and they then said they had unblocked it. I asked why it was blocked because I own the domain, and as far as I am aware, I have been the only owner. They refused to elaborate further. So I have no idea why they decided to block me, if they're going to do so again in future, if they've just unblocked a single address or the entire domain, etc. Just seems ridicculous to have so much secrecy around signing up to a newslettter.
Deborah D.
My customer support representative from Aweber is awesome. Will guided me to upload a digital offering and supported my process of linking my offering to a payment platform. He helped my business communications look professional. My Aweber representative Will, is patient, a good listener, and has technical expertise that not only is solutions based but creates an ideal outcome for my clients and customers. I am so grateful. (-:
