Reply from Awesomely, LLC.Oct 16, 2025
Hi Caraline, thank you for sharing your feedback. We're truly sorry for the frustration you experienced during your refund process.
Looking into your account, we can see you requested a refund on Monday, October 6th at 4:30 PM. The next morning, Maya attempted to reach you by phone, left a voicemail, and also sent both an email and text message. When you responded via email on Thursday, October 9th, she offered to extend your 30-day trial period to give you more time with the program. We understand you declined this immediately and also declined a program switch option, making it clear you wanted to proceed with your refund.
Your refund was processed on Friday, October 10th. The 3-5 business day timeframe we mentioned refers to how long banks typically take to settle refunds on their end—not additional processing time on our part. We processed your request right away once the decision was final.
We completely understand your frustration with the back-and-forth over those few days. Our team follows a standard process to help members who might benefit from additional support or alternatives, but we recognize that when someone is clearly requesting a refund and we're unable to connect by phone, we should move more quickly to honor that request. Your feedback is helping us improve this process.
Please rest assured that our company stands 100% behind our 30-day money-back guarantee, and we're sorry the experience felt more difficult than it should have been.
If you have any remaining concerns, please don't hesitate to reach out to us directly Mon-Fri 9am-5pm EST:
https://awesomely.com/contact | (877) 224-0445 | [email protected]
Wishing you all the best.