Excellent
Based on 815 reviews
Ayla4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
Sinead G.
I visited Alya for a color analysis event and it was amazing! The makeup artist and owner / founder were both super knowledgable and friendly, and helped the group of us pick out the products that best suite us. Their products are very clean and high-end - will definitely be shopping there again in the future!
Reply from AylaFeb 28, 2025
Glad you enjoyed the event. Appreciate your kind review!
Linda R.
Always the best customer service. I tell everyone!
Reply from AylaFeb 28, 2025
Thanks Linda :)
Olivia
The consultants at Ayla are so helpful! They have assisted me in finding products for my skin by really listening to my concerns and skin history. It is very easy to find something at Ayla since there are helpful explanations and recommendations listed for each product carried, and it seriously helps you navigate how you can incorporate new pieces into your routine. They are also so thoughtful in picking out samples as they find things that you will enjoy based on your skin type and recent purchases!
Reply from AylaFeb 28, 2025
Thank you so much!
Donna B.
What an amazing company! Their staff is top-notch and BEYOND WONDERFUL to deal with, by every measure. They are helpful, knowledgeable, creative and responsive. I live on the east coast, and although I can't see the products in person, their recommendations have been 100% spot-on. I will be spreading the word about Ayla; they are quite unique and carry clean, highly curated, high-end, high-performance beauty items. Who needs Sephora???
Reply from AylaFeb 28, 2025
Donna, we love chatting with you! Hope to hear from you soon :)
- -.
Excellent, personal customer service!
Reply from AylaFeb 6, 2025
Glad to hear, thank you!
CH
No trouble ordering. Package.arrived as expected. So glad you carry the Elixirs Les Fleurs de Bach line of perfumes!
Reply from AylaFeb 6, 2025
We love LFdB too, thank you!
Lynda
Great customer service.
Reply from AylaFeb 6, 2025
Thank you!
Susan
Ayla always provides exceptional customer service!
Reply from AylaFeb 6, 2025
Thank you for your kind words!
