Excellent
Based on 815 reviews
Ayla4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
Mira G.
service was incredible, and love the product purchased and really impressed that I received a followup email asking me how I was enjoying the product. Excellent customer service
Reply from AylaJun 27, 2019
Thank you for your support, Mira!
Steph S.
I love the brands that Ayla carries, as well as their custom sample service! I appreciate being able to try products before purchasing the full size. Also, their shipping is lightning fast!
Reply from AylaJun 27, 2019
So glad to hear you love the Custom Sample Service Steph! We appreciate your support.
Abigail
Ayla has a carefully curated product selection that caters to my interest in organic and natural beauty products. They shipped quickly and correctly, and even included a hand-written note! I will definitely be a repeat customer.
Reply from AylaJun 27, 2019
Thanks for your support Abigail!
Deborah W.
Ayla is the best place I know of to find quality products that make your skin look amazing. So happy to have found Ayla and their MyHavtorn line. Multiple dermatologist visits and unsuccessful prescriptions later, the MyHavtorn Seabuckthorn oil has completely cured my rosacea. I've loved every product I've bought at Ayla and the shipping is always super fast.
GLowe
I purchased the boucleme defining gel about a year ago, and I figured shipping would be quick since I am also located in California. I was right, shipping has always taken 2 days, which I love. The hair product itself is my new favorite, I have fine curly hair that was lacking a little in the moisture department. Just a beautiful gel, not oily or heavy, just so amazing. I was also just starting to get into smaller, more natural brands of skincare and the selection you have on your website is great. Nothing has ever come damaged or dirty, I really don’t have anything negative to say. I like reading the DIY cards you put with the shipments, the nicer paper and the bubble wrap, I mean it’s really all in the details. The cart and shipping information parts of the website could be updated a little bit, they seem a little dated. That is me being picky. I have never needed to contact customer service, so I can’t speak on my experience with that. Overall, I am a very happy customer, I am glad I found your company and will continue to purchase from your website. Hopefully I can visit the store one day!
Reply from AylaJun 27, 2019
Thank you for your thorough review! Hopefully our new website is to your liking. We look forward to meeting you in person one day!
cj
Excellent quality products with thorough explanations/discussions of each product. Great and timely customer service. Wonderful shipping policy. Fun and appreciated sense of humor!
Reply from AylaJun 27, 2019
Aww thanks for the kind words, CJ!
ZafraCal
I love Ayla! The service is excellent and I trust the quality and efficacy of their products completely.
Reply from AylaJun 27, 2019
Thank you for the love!
Mar
Loved the product and samples.
