Great
Based on 432 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AZOVA, Inc. is located in Alpine, Utah and is a woman-owned Digital Health Technology System. AZOVA specializes in creating digital provider networks and in making digital health benefits available and accessible to all who need them. By enabling any healthcare provider, pharmacist, behavioral health provider, wellness provider, dentist and other healthcare professionals to quickly deploy cloud-based healthcare services, AZOVA is making a difference in the cost and delivery of healthcare in the United States and the world.
azova.com (azova.com) has 432 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
432 approved reviews, newest moderated first
Pretty P.
This is my second time to use Azova for travel and both times it has been seamless and easy! Many thanks
Reply from azova.comApr 6, 2022
" Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks, AZOVA."
Mike P.
Started the appointment on time and was very courteous, professional and helpful
Reply from azova.comMar 30, 2022
" Dear Mike, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks, AZOVA."
Natalie H.
The website is ok but is a little hard to understand. When I checked my appointment, at the very top it said ‘canceled’. I did not cancel it so I was not sure that I had an appointment or not. I received an email and everything went fine after that. I had difficulty understanding the instructions from the audit lady. Her accent was quite strong. As a result I did not understand that I was supposed to time the 15 mins for the test to finish. They do not stay on the call until the test is complete….which is weird….I thought that this was the whole point of this test. At the end you download a photo of your tester. However, this beats having to leave the house to get a test to travel.
Reply from azova.comApr 6, 2022
" Natalie, We are grateful that you took the time out to leave us a review. Your feedback about our testing process helps us to improve service for everyone. Thanks, AZOVA."
jennifer L.
The testing website has major issues. Beware - the testing website will ONLY work on ipad, it WILL NOT WORK ON PC OR IPHONE. And you have to make sure the ipad does not go into standby at any point. or else you will be disconnected. I spent 30 mins trying to connect on both PC and iphone but it had A/V issues over 6-7 attempts. It could not pick up my microphone consistently on either device. I do zoom calls on iphone and PC all the time and never had these issues. The testing website sucks!!
Reply from azova.comMar 28, 2022
" Dear Jennifer, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We are sorry to hear you had problems with our application and website. If you would like to discuss this further please contact us at 844.692.9682. Thanks, AZOVA."
Katie E.
So easy. Efficient and timely.
Reply from azova.comMar 28, 2022
" Dear Katie, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, AZOVA."
Mari D.
I was very happy with the service that we received. We needed a provider last minute to help verify our rapid tests to cross the border and they were so easy to contact, communicate with and book quickly with. Friendly and courteous staff helped us through the steps and we were easily able to move forward. Thanks again.
Reply from azova.comMar 28, 2022
" Hi Mari, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
Lissette S.
Set up of profile and booking appointments was very straightforward. I did this via web and once you download the app, everything is very well laid out. Making edits or adding info to your profile didn't always work on the app (I set up 4 for my family) so I had to go back to the web. Once all details correct, connecting to the call was super easy and aside from being a bit blurry on the practitioner side, all went smoothly. I would have preferred to see her but I think it was really dark where she was so didn't turn on cam. She was personable and professional. She walked us through the process since we could all the tests together and after we had results, the records came back in minutes as she said. Very convenient and if you have your own test kit, you pay only the $20 USD visit cost. Thank you Azova! We're now home safely. ♡
Reply from azova.comMar 28, 2022
" Dear Lissette, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Azova. We sincerely thank you for taking the time to share your thoughts with us. Thanks, AZOVA."
James
Very good idea and service, it's such a waste of time trying to find testing places and not spending a small fortune on some of them. My only comment would be to make the website a bit more friendly.
Reply from azova.comMar 23, 2022
" Dear James, Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Thanks, AZOVA."
