Reply from Bach PerformanceFeb 3, 2025
Hi Shelby,
We appreciate you taking the time to share your experience. During your time in the program, you rated your experience 10/10 in both satisfaction and likelihood to recommend us. You also shared that your biggest win was sticking to the meal plan and that you found the program well-structured, with clear guidance and support.
Your updated review expresses a different perspective, and while we’re always open to constructive feedback, we want to clarify a few points:
Our reviews come from real clients who achieve real results. We do not offer discounts in exchange for positive feedback.
We provide personalized coaching, not a generic, one-size-fits-all plan.
You did receive nutrition support, as noted in your earlier feedback.
Regarding exercise demonstrations, our coaches are male, and the movement videos reflect that.
However, proper exercise technique is based on biomechanics, not gender, and the principles of strength training apply universally. Our focus is on delivering clear, effective instruction to help clients move safely and efficiently.
Additionally, we do not provide generic gifts in exchange for reviews.
Instead, we incorporate a gift survey, which allows us to create personalized gifts for clients when they hit milestones within the program.
We also want to clarify that our program does address female-specific concerns, including hormones, metabolism, and physiological differences.
These topics are covered in our VIP calls, coaching guidance, and program documentation, that all clients have access to. We are always working to refine and improve how we support all of our clients.
It seems there was a misalignment between during our work together despite your initial satisfaction and feedback. We take all feedback seriously, and moving forward, we will be even more selective in ensuring the right fit for those who join our program to ensure the right fit.
Our focus remains on helping the right clients achieve real, lasting results.
If you'd like to discuss your concerns further, please reach out to us at [email protected]—we’re happy to have that conversation.
We appreciate your feedback and the opportunity to continue refining our program.