Patrick G.
Happy with the bed
Love the bed, but took 4.5 weeks to receive.

Excellent
Based on 111 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Back Science™, led by our head of product development Chiropractor Dr. Rick Swartzburg, D.C., we strive to develop the latest mattress and bed technologies to help people suffering from back pain and various health conditions get the restful sleep they deserve. We are constantly innovating and pushing the boundaries of technology to bring consistent positive improvement to the lives of back pain sufferers across the U.S. In our more than 20 years of experience innovating in the industry and working directly, one-on-one with our customer base, we have been able to change the lives of back pain sufferers all across the U.S. and beyond by paying attention to their specific needs and keeping our focus on their health and well being. Scroll down to learn more about why our customers trust us with their sleep, and how the Back Science™ Bed can make a difference in your life.
Back Science™ (backscience.com) has 111 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 7 reviews with 4 stars · Clear filters
Patrick G.
Love the bed, but took 4.5 weeks to receive.
Scott R.
Ordering was easy other than the form automatically brought up an old credit card number that I no longer have. No trouble ordering though. I hope that delivery and product integrity match the very good ordering process.
Reply from Back Science™Jun 30, 2026
We truly appreciate your order and your confidence in us. We're committed to making sure your delivery experience and the quality of your new mattress live up to your expectations. If you have any questions before your order arrives, please don't hesitate to reach out—we're always happy to help.
Kris
I paid for the old mattress removal and mattress installation. It seemed pricey after spending so much on a mattress, but I read about it upon buying it.
Reply from Back Science™May 23, 2026
Thank you for your feedback and for choosing us for your new mattress. We understand that delivery, setup, and mattress removal can feel like an added expense after a major purchase, and we appreciate you sharing your perspective. Our white glove service is designed to make the process as easy and convenient as possible, including professional installation and removal of your old mattress. If you have any questions about your mattress or need anything at all, please feel free to visit us here: https://backscience.com/
Marie
The rep wasn't very helpful as he was new to the job. I really wanted to speak to Dr. Rick since I am a lifer for chiropractic care. I did as much research as I possibly could. I really wanted to know the gauge of the steel springs. My mattress hasn't been shipped as of yet. So I'm praying over it as they build it out for me. I've struggled with mattresses all my adult life. 40 years. At this age I pray I've chosen rightly.
Muhammad Z.
Amazing service
Peter K.
My wife loves this mattress (series 3), I'm still undecided. Of course, I'm the one with the back problems, so I'm the picky one. She was having some hip/shoulder pain with our older mattress that is now gone with this one, so there's definitely some benefit. From my point of view, sometimes I feel it's great, other times I feel like I'm hot and it's sunken in too deep and I need to move to another "fresher" part of the mattress to sleep well.
Carol M.
Helpful info at the store. Enjoying the bed - its comfort and features!
Reply from Back Science™Sep 26, 2024
Thank You! Our features are one of a kind!