Reply from BafinsolutionsJul 26, 2024
Hello Chad,
I reviewed your file and the chain of events that occurred during your time of enrollment are not mentioned. Your dedicated negotiator reached an agreeable settlement with Pinnacle on 5/10/23 which was presented and agreed by you. The initial payment of $900 was submitted on 5/25/23. Your program payment on 6/2/23 NSF due to stop payment. Joe reached out to you between 6/7/23 until your file was terminated on 7/27/23 to resolve it. Calls, emails and texts were sent out to you in an attempt of resolution. You remained unresponsive until 6/23/23. You had a conversation with your dedicated account manager at that time, Joe, who reviewed with you what will happen following a defaulted settlement. Instead of cancelling you out with B&A Financial, we granted you the grace period without payments for you to determine how you would proceed with the program. On the last call with Joe on 7/27/23 you detailed that you worked something out directly with Pinnacle and that you were going to pay them $2K/month. Joe made you aware that you did not owe anything further to B&A Financial and that your file would be closed out with us. Consequently, your file with B&A Financial was closed on 7/27/23 following your conversation with Joe that day.
To give you more information in regards to the settlement with Pinnacle the balance at the time of settlement was $22,983.04 and it was settled for $12,650. The payment plan was for 6 months. We sent the 1st payment for the settlement in the amount of $900 on 5/25/23 and it was set up on a monthly payment plan with 5 remaining payments of $2,350 a month. The payments were to be made from your escrow account. Unfortunately, you did end up defaulting the settlement with us due to lack of payments. The last cleared payment to B&A was on 5/26/23 and payments stopped coming in after that point. The last time we attempted to draft a payment was on 6/02/23 which did come back as a stopped payment.
The way the program works is that when we establish a settlement with one of your lenders it’s important to maintain your weekly payments so that when the time comes to send out a settlement payment there are sufficient funds in your escrow for us to send each payment out. Since we did not collect payments throughout the month of June and July, we could not maintain the agreement that was in place.
During your time of enrollment, our company met our obligation to you as our client, and per the contract you signed there is no refund as we have done our due diligence and executed a settlement with Pinnacle in good faith and with your permission. The occurrences following that, do not reflect our performance and it is ultimately due to your affordability.
Regards,