Baleaf SportsReviews of baleaf.com

Reply from Baleaf SportsOct 19, 2026

Thank you for sharing your feedback. We’re sorry for the frustration caused by the refund deduction. As stated in our return policy, for returns due to personal reasons, such as no longer wanting the items or needing a different size, a US$5 return shipping fee per item applies when using our provided UPS return label for US orders. This fee is deducted from the refund. To avoid this additional fee, customers may choose to return the items using their preferred carrier at their own expense instead of using our UPS return label. We understand that unexpected deductions can be disappointing, and we appreciate your understanding of our return policy.

Reply from Baleaf SportsSep 14, 2026

We sincerely apologize for the frustration and inconvenience you experienced with your order and the return process. We completely understand your concern, especially since the item you received was not the one you originally ordered. To verify the incorrect item and provide the necessary evidence to waive the return fee, we needed complete photos of the item you received. We’re sorry that this requirement was not communicated clearly and that you had to follow up multiple times without receiving the resolution you expected. Upon checking, we’re glad to confirm that your $5 return fee has already been waived. Once your returned package is delivered to us, we will process your refund accordingly. We sincerely apologize again for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

Reply from Baleaf SportsAug 30, 2026

Hi Nina, we're truly sorry to hear about your experience and completely understand your concern. We want to assure you that we've been actively working to assist you. We responded to your email on Friday, August 28, and have also sent a follow-up to make sure you have the latest update regarding your order. When you have a moment, please check your inbox, as well as your spam or junk folder, in case our emails were filtered there. We're committed to resolving this for you and are ready to continue assisting as soon as we hear back from you. Your satisfaction is very important to us, and we sincerely appreciate the opportunity to make this right. 💙

Reply from Baleaf SportsAug 27, 2026

We’re truly sorry to hear about your experience and understand why the situation has caused concern and frustration. We sincerely apologize for the confusion surrounding your return and for the difficulty you experienced when trying to reach our customer service team. We take your concerns regarding the return address, tracking information, and communication you received very seriously. We understand how unsettling this must have been, especially when you were simply trying to return your items. We appreciate you taking the time to share this feedback. We’re sorry that your experience did not meet the level of service we strive to provide, and we hope we can have the opportunity to address your concerns and make this right.

Reply from Baleaf SportsAug 19, 2026

Hi Nan, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you experienced while trying to complete your return. We completely understand how discouraging it must have been to follow up multiple times and still not receive the assistance you needed. Since you use Gmail, it is possible that the return instructions email sent directly by our Customer Support team was filtered into your Spam or Promotions folder. The automated return approval emails are sent through a separate system, so they may not be affected by the same filtering. If you are still unable to locate the return instructions, you can access and download your return label directly through our Return Center: https://www.baleaf.com/apps/17TRACK/returnpage Please enter your order number, including “#baleaf,” along with the email address used for the order, then click “Find your order.” You should then be able to access and download your return label. We also understand that you had already made several attempts to reach us, and we are truly sorry that you were left without a response. Although we were unable to reach you at the callback number provided, we continued working to assist you through another channel and were able to resolve the issue for you. We hope everything is now taken care of and that you’re feeling better about your experience with us. Thank you again for your patience and for giving us the opportunity to make this right.

Reply from Baleaf SportsAug 14, 2026

We’re truly sorry to hear about your experience. We sincerely apologize for the delay with your refund and understand how frustrating and disappointing this must have been. Your feedback is very important to us, and we’d appreciate the opportunity to look into this and make things right. We’ve sent you a private message so we can assist you further. Thank you for bringing this to our attention.

Reply from Baleaf SportsJul 30, 2026

We're sincerely sorry for the frustration you've experienced. We understand how disappointing it was to receive pants that fit differently from your previous purchase and to encounter delays with your return and refund. We'd like to clarify that Worry-Free Purchase Coverage provides protection for shipping and delivery issues only and does not include free returns https://www.seel.com/worry-free-delivery . Our return policy also states that returns due to size, fit, or personal preference are subject to a $5 return shipping fee per item when using our prepaid UPS label https://www.baleaf.com/pages/return-policy Upon checking our records, we were unable to find any email from you regarding your return or refund after your return request was submitted. We've sent you a message with an update and would be happy to continue assisting you there. We sincerely apologize again for your experience and appreciate your feedback.