BalidocReviews of balidoc.com

Reply from BalidocOct 10, 2026

Hi Saskia, We appreciate you mentioning both the quick response and the clear communication. Being upfront about what we can and can't help with matters to us, even when the answer isn't the one a patient was hoping for. If there's anything we could have done better to earn that fifth star, we'd welcome hearing from you through the contact details on balidoc.com. Warm regards, The BaliDoc Team

Reply from BalidocOct 10, 2026

Hi Peter, What a lovely review to read. Being on time and taking the time to listen properly are things our doctors and company care a lot about. We'll pass your thanks directly to your doctor, who will be glad to hear the advice was helpful. Wishing you a healthy and enjoyable rest of your stay. Warm regards, The BaliDoc Team

Reply from BalidocOct 10, 2026

Hi Grant, Thanks so much! A doctor who listens and asks the right questions makes all the difference, and we're pleased everything was covered from the start, right through to the delivery to your villa. We'll share your message with the doctor and the rest of the team. Enjoy the rest of your time in Bali! Warm regards, The BaliDoc Team

Reply from BalidocOct 10, 2026

Hi Hannah, Thank you for such a detailed review, and for taking the extra step of checking with your doctor in the UK. It's reassuring to hear they would have advised the same. Our doctors follow internationally recognised clinical guidelines, so you get the same care you're used to at home, only faster. Half an hour from booking to consultation, and not a waiting room in sight! We take the same care with your personal and medical information: it stays confidential and is only shared with those directly involved in your care, such as the pharmacy preparing your delivery. We're glad you felt listened to and kept informed while travelling around the island. Happy and healthy travels! Warm regards, The BaliDoc Team

Reply from BalidocOct 10, 2026

Hi Mary, It means a lot that you'd recommend us to fellow Aussies visiting Bali, and our team will be glad to hear the service felt professional from start to finish. Wishing you a wonderful rest of your trip, or a smooth journey home if you've already headed back. Warm regards, The BaliDoc Team

Reply from BalidocOct 10, 2026

Hi Aneta, Thank you for such honest feedback. We're glad the consultation was quick and that your medication arrived the same day. We do offer island-wide, same-day delivery across Bali, and the delivery cost for your location is normally included in the full price we calculate upfront, because we aim for no financial surprises. Unfortunately, a hiccup on our side meant this wasn't calculated correctly in your case. That's why it was important to us to resolve it with you directly, and we're happy you appreciated the solution. Your suggestion about making this clearer from the start is a valuable one, and we use feedback like yours to keep optimising our services. We'd be happy to help again whenever you need us. Warm regards, The BaliDoc Team

Reply from BalidocSep 16, 2026

Thank you, Eoghan. It's lovely to hear the experience felt good from start to finish, across the doctor, the admin team and everyone else you dealt with. Being able to sort things digitally and in your own time is exactly what we want telemedicine in Bali to feel like, and getting you the extra documents you needed quickly is simply part of looking after our patients properly. Thank you for the recommendation, and we're here whenever you need us again.

Reply from BalidocSep 16, 2026

Thank you so much for taking the time to share this. Knowing the treatment actually worked and solved the issue is the part that matters most to us, and we're glad the diagnosis was spot on. Getting medication organised and delivered straight to your hotel is exactly why we built BaliDoc, because being unwell far from home shouldn't mean hunting down a clinic. We really appreciate the recommendation, and we hope you enjoyed the rest of your time in Bali.