Reply from BalidocJun 15, 2026
Hi Andre,
Thank you for sharing your experience. We are genuinely sorry that you felt unsupported, especially while dealing with anxiety, insomnia, and the stress of being overseas and away from your regular clinic in Australia. We understand that in this situation, 48 hours can feel very long.
We would like to clarify that our free 20-minute consultation is real. It is designed to help patients understand what is medically and legally possible in Bali. In many cases, we are able to guide patients and resolve their request during this free consultation without the need for a paid specialist appointment.
Some mental health requests require extra care, especially when they involve medication categories with stricter prescribing requirements, larger quantities, or limited supporting medical documentation. In these cases, our doctors may need supporting evidence such as a prescription record, medical report, or even a screenshot/email from the patient’s usual clinic before advising on the appropriate next steps.
In your case, our doctor explained that additional supporting evidence would be needed to proceed responsibly. We understand this can be difficult when your clinic is back in Australia and unavailable over the weekend. When this evidence was not available during the call, an online psychiatrist consultation was discussed as an alternative pathway for specialist assessment and guidance.
We also understand your comparison with in-person psychiatrist appointments in Bali. BaliDoc’s service is different from a walk-in local clinic. Our service is online, English-speaking, traveller-focused, and designed to help patients access medical guidance from their accommodation without needing to search for a clinic, arrange transport, wait in person, or navigate the local healthcare system alone.
The fee reflects not only the consultation itself, but also the convenience of online access, doctor availability, English-speaking support, follow-up assistance, coordination, safety checks, documentation review, and the extra care required when supporting international patients. Many of our patients value this combination of convenience, safety, speed, and follow-up support, and feel that it fits the price of the service.
At the same time, we respect that every patient may choose the service that best fits their situation and budget. We are sorry this experience felt frustrating, and we appreciate you sharing your perspective. We hope you were able to get the support you needed.
