Banfield Pet HospitalReviews of banfield.com

Pet insurance here is a ripoff our dog passed and we called to cancel our plan and banfied say we has to pay the full amount its no wonder banfield is being sued This class action seeks to remedy: (a) Banfield's deceptive marketing of savings and discounts under the plan, and (b) Banfield's deceptive and coercive upselling of additional pet care products and services. Banfield's conduct violates consumer protection laws in California and Class Growls at Banfield Pet Hospital Chain - Courthouse News Servi

Absolute terrible company. They overcharge for the services you get and they always always upsell. then when I went to cancel, they told me that I used all my services and I owed $400. What a joke.

Springfield, VA! Does anyone even look at these reviews?? The customer service from this location is horrible! They lack compassion and communication skills.

From March 2, 2023 to March 2, 2024 I paid for the Optimum Wellness plan for my pet.  This was roughly $900 and had hoped that an email or something would be sent to give me a choice to auto renew but nothing was ever sent.  Instead I checked myBanfield account and someone just auto renewed the account automatically on March 2, 2024 to March 2, 2025.  I did not auto renew and was waiting for some communication.     On June 29, 2024, I was able to turn off auto renew by figuring it out myself and it is in the smallest of print. It is also not in the most obvious of places.  No one in the store tells you about auto renewing or that you can turn off auto renew.   I used the chat feature for Banfield and was told that I still have to pay $469.21 for the rest of the year and then  contact Banfield again after December 19, 2024 and pay $8.11 to finish the contract.  Sometime after turning off auto renew, I then receive an email that "We hate to see you go and that I could auto renew my plan at any time."  How ironic to receive this email when I turn the feature off, but no email to let me know when it was time to renew.   I have only visited Banfield once this year (2024) and still had to pay out of pocket for medications and more ear drops.  A total of about $100 on top of the now 76.85 that I now have to pay monthly.  Yes, the plan has also gone up from $75(2023) to $76.85(2024).  Again, I just thought to use the plan for just one year as it was advertised as something to save me money on vet visits, but it is actually costing more money than what I can afford.  To auto renew an account with no communication is unethical. At this point, I am looking to cancel as I cannot afford this plan.  I should have had some communication before March 2, 2024 to present me with a choice to auto renew.

Horrible company and customer service. I am trying to modify my plan for one of my dogs and am getting NO where. I can't get a return phone call from anyone at a supervisory level. I have been on the phone 4 times now for hours. Terrible company.

wellness plan is a scam. do not do it. also the vets are always wrong on whats wrong with my pet.

Your location Banfield Pet Hospital 6216 US-30, Greensburg, PA 15601 Veterinarian Darli Walker 1090 points 5 minutes ago1st off, I have a 4 year old German Shepherd... If I could use 0 stars I would. This is a horrible place to take your pet. I initially took her in at the beginning of the year for a hot spot. The medication they gave her initiated an eye infection too, which cleared up on its own. Soon after she developed a horrible ear infection. The vet had her on the same medication for a few months with absolute no results. 3 times I recieved the same medicine. The vet finally said it could be her diet and recommended a very expensive dog food. (I home cook my dogs food with chicken, rice and vegetables. It's fresh and healthy for her. There is nothing wrong with her diet.). I finally went to another vet, they gave her medicine in the ear and it cleared the infection up within a week. I haven't had any issues with her ears since. Banfield pushes the wellness program insurance to help "save you money" . As part of that program, they include flea and tick treatment which is Semparica Trio. They kept telling me how great it is and how their pets love it. Just a simple treat once a month. That medication is causing my dog to have seizures now. She had another one last night. When I called Banfield this morning to get copies of her records, I mentioned about last night's seizure and they never asked how she was, do I need to schedule an appointment or anything!!! They don't care about your pet!!! I would not recommend them to anyone that loves their pet.

I have been waiting 3 weeks for them to find out about a particular vet so I can have my puppies cherry eye and to get spayed. They don't return messages you leave on voice-mail. It's a dig deal to them if you rather do office visit than drop your pet off and leave in a crate until they get around to calling when they are done. Yhey either need more staff or it needs to be better run. Once my puppy is a year old I'm going somewhere else.