Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

This company is horrible, I’ve had some many problems getting money out of the account and receiving money. And customer service is no help!

I have been waiting for a replacement debit card since April 11. I have spoke with three different supervisors that has reassured me that my card has been expedited. Still no card and it’s now a month this week that I’ve been waiting on a replacement card for my inconvenience. I was told that my monthly fee will be waived just to have them take it out of my account anyway this is very discouraging for any perspective customers. I would hate for that to happen to anyone the way that I’m being treated Very unfortunate that this company is treating me this way considering I have money deposited into my account on a frequent basis. The fact that I have no assets to my money, that’s being deposited is mine blowing, but you’re taking money out of my account for me not to be able to have access to my own funds. Not sure what kind of bank this is, but that’s not something that should be happening.

I deposit a check in yesterday and I called in this morning to find out why my check is not showing up in my account. They told me they don’t even see the deposit I made and they don’t know when it will show up. I ask to speak to the supervisor and I get the same answer. I ask them where are the calls originated from and they said Atlanta and I said no it’s not. I ask them what country are they in and they kept avoiding the question. I join this bank because it was black owned and I expect a black persona when I called customer service and not from a country that don’t like black folk. There customer service is horrible

This is absolutely the worst bank I've ever experienced. I am expecting a payment from a mortgage company today and yesterday I get an email from Greenwood, telling me that they needed additional documentation from me, regarding this transaction. The mortgage company called me yesterday to verify my account and told me that the funds should be in my account in 24 hours. I sent the documents over yesterday evening, called them this morning to see if they received the documents and the rep stated that she has no records of an email being sent to me, nor does she see an email from me. I'm so frustrated and on top of that, there's no one in a higher position that you can speak with. Now I'm just playing the waiting game, hoping that my funds arrive on time. I do not recommend this institution!

I tried I did to suppor a black owned bank ( now they saying financial tech company) but im going on day 4 without being able to access my funds. The custom service is HORRIBLE half of the help have heavy accents so you can't understand what they are saying killlermike Ryan glover and Andrew Young. You've lost my trust and my funds

We also had an unsolicited marketing email from Greenwood offering business finance. We however decided to give it a go and got on a call with someone called Steve. Upon submitting a bunch of documents my business partner was promised 24 hour decision from Greenwood's finance partners. And it was the very last time we heard back from them. Multiple chasers- total ignorance. I guess they realised it won't be an easy catch and dropped our case- without even telling us. Can't imagine we will trust with our finances to such a business. Stay away, scam.

Greenwood stole my money. My tax return was set to be direct deposited into my checking account on the 26th of February. When I tried to log into the app to check my account I could not log in so I called customer service. They told me that all I had to do was rest my password and I would be allowed access again. I also inquired about my refund deposit and she told me that my refund would be deposited by 9pm. Immediately after the call i tried to rest my password and instead of receiving a verification code in my email I received this messages “ We have completed a review of your account and have decided that due to failure to meet the internal criteria for continued use, we won't be able to service your Greenwood account. As a result, your account will be formally terminated right away. We regret the necessity of this action. We wish you all the best!” So the closed my account the day my refund deposit into my account and they lied to me over the phone. They stole my tax refund of over 5,000$ and they stole my money that was in my checking account. This is extremely unfair. This is fraudulent behavior not to be expected from a bank that is so called for the people. I have filed a complaint with the cfpb and I hope to get my money back. I have also reported them to the irs. Please don’t bank with Greenwood… they appear to be a good bank for the culture but in reality they steal from the black and brown communities. They are absolutely disgusting.

Greenwood bank is the worse bank I have ever worked with.. Going bankrupt is the only thing that could make them any worse. 1. Its not even a real bank so all the stuff on the website is BS. In tiny tiny print they put that they are "finance technology" company. They trash at that too. The app is horrible. You can't deposit checks via pictures. You cant wire out and It says it takes 4Hours for wires to come in on their incoming wires page... THAT IS A LIE. I have proof. It once took an entire week. No mistakes on my end or the sending bank. All Greenwood. Makes me think they have network connectivity issues and they dont warn the customers about it. 2. Security. The worse security setup I ever seen. So if they block your debit card because of suspected fraud (withdrawing from an ATM like a normal person) You cant use the card, you cant send money from the account, you cant do only purchases. BUT they will you to use the card in store. That is dumb. If you think its suspected fraud why the hell would you let the card to be continued in ANYWAY. I couldnt withdraw from an ATM but I could go to Walmart and do $100 cash backs and NOT A TEXT not a blink of an eye from Greenwood. Customer service: First off I like many of the others writing reviews joined this bank to support the culture. Support black owned businesses. When you call them up I'm 100% sure its a long distance call to India. No offense to India hey, not knocking the hustle but this is not what the culture looks like. But I cant be too mad about that its just that they all read the same script and NO ANSWERS. Speak to somone higher up its THE SAME thing.. you just gave the phone to the person to your left. They dont know anything. I told them my EXACT problem.. They take you through this verification process that leads to nothing because this the kicker.. You need the PIN for them get access to your account. NOT YOUR DEBIT CARD PIN, not your account password, not your 2FA, or a text number that could be easily sent to your phone.. So imaginary pin that you never set up. I never did and its not on the website. Imagine calling 9-1-1 and saying I been shot I need help. Oh ok tell us where you are your name blah blah blah.... you give that all to them and then they hit you with "Do you have that pin number we have from the last time you called 9-1-1?" WTF?!?!? no.. "Then we cant help you and it will take 2-3 business days to reset that pin for us to help you." <<<< WTF IS THIS GREENWOOD. Killa Mike please explain the purpose of this. If you dont trust your employees DONT HIRE THEM! If someone is calling you in an emergency "Hey I cant access my funds right now" They dont wanna hear "YOU GOTTA WAIT A COUPLE OF DAYS" Thats dumb as hell. ^ so all of this happened to me twice in the last 2 weeks . I truly believe they are having network issues because it doesnt make sense. So first time this happened customer support zero help.. One night I just try my card and its working like normal. NO EMAIL NO FOLLOW NO NOTHING NO REASON NO CHANGES NO ANYTHING. But I thought it was fraud? But I thought I needed to get this super secret pin changed that I never used? AVOID THIS BANK AT ALL COST. My black brothers and sisters this aint the one.. I did it for the culture but this aint it. There has to be a better way. The founders and leadership of this FINANCE TECHNOLOGY company are complete failures. DO NOT BANK HERE!!! AND GREENWOOD dont waste your energy copying and pasting that dry ass reply to this.